Executive Tech Support Lead – MS 365 & Apps

Archdiocese of Detroit; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Archdiocese of Detroit seeks an Executive Technical Customer Service Specialist to deliver high-touch support for executive staff and broader teams. The role combines solid technical judgment with clear communication, discretion, and prompt follow-through.

You will handle hardware, software, and workflow issues, document resolutions, and contribute to knowledge base improvements. Strong MS 365, security awareness, and customer-service mindset are essential.

Qualifications

• Bachelor’s degree and IT experience preferred; strong technical foundation with IT service delivery.
• 5–7 years of information technology experience, including customer support and service desk operations.
• Certifications related to IT service management or Microsoft 365 are a plus.

Responsibilities

• Serve as the primary executive-level contact for hardware, software, and workflow issues across channels.
• Provide high-touch technical support to executive staff and broader staff as needed.
• Troubleshoot and resolve complex issues or escalate with clear documentation.
• Maintain incident records, perform root-cause analysis, and contribute to knowledge bases.
• Manage tickets in the service system and adhere to SLAs.
• Create and deliver technical documentation and staff training materials.

Skills

Executive communication

Analytical problem-solving

Interpersonal skills

Self-direction

Organizational skills

Project management

Ability to work under pressure

Education

Bachelor’s degree preferred in Information Technology, Computer Science, Business Administration, or related field

Relevant certifications such as Microsoft 365, Microsoft Endpoint, ITIL, CompTIA

Tools

Microsoft 365 administration

Exchange Online

SharePoint Online

OneDrive for Business

Teams

Adobe

RingCentral

Smartsheet

Zoom

Cloud storage and access systems

Job description

Archdiocese of Detroit seeks an Executive Technical Customer Service Specialist to deliver high-touch support for executive staff and broader teams. The role combines solid technical judgment with clear communication, discretion, and prompt follow-through.

You will handle hardware, software, and workflow issues, document resolutions, and contribute to knowledge base improvements. Strong MS 365, security awareness, and customer-service mindset are essential.