IT Help Desk Manager | Microsoft 365 & Service Leadership

E2 Consulting Engineers, LP; Emeryville (CA); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

E2 Consulting Engineers, LP is seeking a Help Desk Manager to lead a team of IT support staff in a Microsoft 365 environment. You willPartner with IT leadership and stakeholders to plan, budget, and coordinate changes while maintaining high service levels.

The role emphasizes developing procedures, onboarding/offboarding, and maintaining asset records, with travel to remote offices as needed. A bachelor’s in IT or related field is preferred, with extensive MS 365 supervision experience.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience may be considered.
• 5+ years of progressive help desk or end‑user support experience, including at least four years in a supervisory or management capacity in Microsoft 365 environment.
• Experience creating operational documentation, knowledge‑base content, support procedures, and management reports.
• Experience supporting mobile smart devices, remote users, office locations, and hybrid support workflows.
• Hands‑on experience with Microsoft Entra ID, Intune, endpoint administration, Windows support, and Microsoft Autopilot.

Responsibilities

• Lead, coach, schedule, and develop help desk personnel with KPIs.
• Oversee daily help desk operations: ticket intake, prioritization, escalation, closure.
• Serve as primary escalation point for complex incidents and coordinate resolution.
• Coordinate vendor support and technology purchasing for help desk services, devices, warranties, and licenses.
• Ensure consistent support for Microsoft 365 suite and related collaboration services.
• Promote security compliance and data handling practices across teams.
• Review ticket trends to identify recurring issues and opportunities for automation.

Skills

Help desk leadership

Customer service

Incident management

Documentation

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS or related field

Tools

Microsoft Entra ID

Intune

Windows support

Microsoft Autopilot

Endpoint administration

Job description

E2 Consulting Engineers, LP is seeking a Help Desk Manager to lead a team of IT support staff in a Microsoft 365 environment. You willPartner with IT leadership and stakeholders to plan, budget, and coordinate changes while maintaining high service levels.

The role emphasizes developing procedures, onboarding/offboarding, and maintaining asset records, with travel to remote offices as needed. A bachelor’s in IT or related field is preferred, with extensive MS 365 supervision experience.