Executive Tech Support for Executives - On-Site, Hudson NY

Intone Inc; City of Hudson (NY); In loco; USD 55.000 - 83.000; Tempo pieno

Descrizione del lavoro

Intone Inc. in Hudson, NY seeks a Customer Engagement specialist for an on-site contract role to deliver high-touch technical support to executive leaders and senior business users within a fast-paced financial services environment.

You will handle hands-on desktop support for end-user devices, log and manage tickets in ServiceNow, and communicate technical issues clearly to non-technical stakeholders while maintaining calm during high-visibility incidents.

Competenze

• High-touch executive support experience.
• Proficient with Windows 11 and macOS.
• Strong knowledge of Microsoft 365 and Outlook/Exchange.
• Experience with ServiceNow ticketing system.

Mansioni

• Deliver high-touch technical support to executive leaders and senior users.
• Provide hands-on desktop support and troubleshoot end-user devices.
• Independently resolve business-critical technology issues.
• Log and manage tickets using ServiceNow.
• Communicate technical issues clearly to non-technical stakeholders.
• Provide timely status updates and maintain professionalism during incidents.
• Collaborate with team members to ensure reliable user experience.

Conoscenze

Executive support

Windows 11

macOS

Microsoft 365

Outlook/Exchange

ServiceNow

Communication

Customer service

On-site daily

Financial services exp

Strumenti

ServiceNow

Descrizione del lavoro

Intone Inc. in Hudson, NY seeks a Customer Engagement specialist for an on-site contract role to deliver high-touch technical support to executive leaders and senior business users within a fast-paced financial services environment.

You will handle hands-on desktop support for end-user devices, log and manage tickets in ServiceNow, and communicate technical issues clearly to non-technical stakeholders while maintaining calm during high-visibility incidents.