Cust En

Intone Inc; City of Hudson (NY); On-site; USD 55,000 - 83,000; Full time

Job summary

Intone Inc. in Hudson, NY seeks a Customer Engagement specialist for an on-site contract role to deliver high-touch technical support to executive leaders and senior business users within a fast-paced financial services environment.

You will handle hands-on desktop support for end-user devices, log and manage tickets in ServiceNow, and communicate technical issues clearly to non-technical stakeholders while maintaining calm during high-visibility incidents.

Qualifications

• High-touch executive support experience.
• Proficient with Windows 11 and macOS.
• Strong knowledge of Microsoft 365 and Outlook/Exchange.
• Experience with ServiceNow ticketing system.

Responsibilities

• Deliver high-touch technical support to executive leaders and senior users.
• Provide hands-on desktop support and troubleshoot end-user devices.
• Independently resolve business-critical technology issues.
• Log and manage tickets using ServiceNow.
• Communicate technical issues clearly to non-technical stakeholders.
• Provide timely status updates and maintain professionalism during incidents.
• Collaborate with team members to ensure reliable user experience.

Skills

Executive support

Windows 11

macOS

Microsoft 365

Outlook/Exchange

ServiceNow

Communication

Customer service

On-site daily

Financial services exp

Tools

ServiceNow

Job description

We are seeking a Customer Engagement specialist for an on-site contract position based in Hudson, New York. This role offers the opportunity to provide high-touch technical support to executive leaders and senior business users in a fast-paced financial services environment. The position is available for 6+ months and requires daily on-site presence at 66 Hudson Yards, New York, NY 10001.

Responsibilities

• Deliver high-touch technical support to executive leaders, Managing Directors, Senior business users, and Executive Assistants
• Provide hands-on desktop technical support with strong troubleshooting of end-user devices
• Independently resolve business-critical technology issues
• Log and manage support tickets using ServiceNow ticketing system
• Communicate technical issues clearly to senior stakeholders in simple, understandable terms
• Provide timely status updates and maintain a calm, professional approach during high-visibility incidents
• Collaborate with team members and users to ensure exceptional support reliability and user experience

Qualifications

• Required
  • Demonstrated track record providing high-touch technical support to executive-level users
  • Hands-on experience with Windows 11 and macOS operating systems
  • Strong proficiency with Microsoft 365 and Outlook/Exchange
  • Experience with ServiceNow ticketing system
  • Ability to independently troubleshoot and resolve business-critical technology issues
  • Exceptional communication skills—both spoken and written—with the ability to explain technical concepts to non-technical audiences
  • Professional demeanor with strong customer service orientation and focus on user experience
  • Prior end-user support experience in banking, investment banking, trading, asset management, research, or a comparable financial institution
  • Ability and willingness to work on-site daily at the Hudson, New York location
• Preferred
  • A+ certification or other related PC Support certifications
  • Passion for audiovisual technology and support