Executive Tech Services Lead — 24/7 Concierge IT Support
Voya Financial
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Voya Financial in Windsor CT or New York NY seeks an Executive & Site Lead Technical Support Manager to direct a 24/7 high-touch IT support program for executives and staff across a fast-paced financial services environment. You will lead site leaders, define service standards, and partner with senior stakeholders to align operations with business priorities.
The role requires proven leadership of executive-support teams, strong IT fluency, ITIL expertise, and a track record of delivering
Qualifications
- Experience leading a 24/7 executive-support or end-user services team.
- Proven ability to define and manage service metrics, KPIs, and SLAs.
- Strong vendor management and coordination with managed-service partners.
- Excellent communication and executive presence.
Responsibilities
- Lead and develop site leads across all locations.
- Oversee 24/7 white-glove executive support operations.
- Define and report service metrics and KPIs.
- Manage vendor relationships and performance.
- Partner with senior leadership to align operations with priorities.
- Manage workforce planning, scheduling, and capacity 24/7.
Skills
Education
Tools
Job description
Voya Financial in Windsor CT or New York NY seeks an Executive & Site Lead Technical Support Manager to direct a 24/7 high-touch IT support program for executives and staff across a fast-paced financial services environment. You will lead site leaders, define service standards, and partner with senior stakeholders to align operations with business priorities.
The role requires proven leadership of executive-support teams, strong IT fluency, ITIL expertise, and a track record of delivering
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
