Executive On-Site IT Support Lead – End User Services

Voya Financial; Windsor (CT); On-site; USD 118,000 - 147,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) Matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial in Windsor, CT is seeking an Executive Technical Support Consultant to lead on-site IT services for EC and ELT executives. You’ll coordinate 24/7 white-glove support, oversee vendor teams, and ensure rapid, discreet issue resolution in a fast-paced financial services setting.

You’ll provide Level 1–2+ deskside and remote support for Windows-based devices, manage asset lifecycle, and drive a service-first culture aligned to SLA/KPI targets.

Qualifications

• Extensive experience in IT service delivery or site operations.
• Experience supporting executive-level users with 24/7 service.
• Strong vendor coordination and technical oversight skills.
• Proficient with Windows 11, VDI, M365, and imaging.
• Knowledge of ITIL Incident, Problem, Change, Release management.
• Strong communication and stakeholder management abilities.

Responsibilities

• Serve as primary technical lead for on-site end-user services.
• Provide 24/7 deskside and remote troubleshooting for Windows environments.
• Escalate complex issues involving executive stakeholders.
• Oversee vendor-managed site teams and ensure service standards.
• Maintain tickets per SLA/KPI targets and manage IT assets.
• Coordinate change, release, and problem management processes.
• Ensure compliance with IT policies and security protocols.

Skills

Executive support

IT service delivery

Vendor coordination

Windows OS

ITIL processes

Stakeholder engagement

Communication

Education

Bachelor

5–8 years IT experience

Job description

Voya Financial in Windsor, CT is seeking an Executive Technical Support Consultant to lead on-site IT services for EC and ELT executives. You’ll coordinate 24/7 white-glove support, oversee vendor teams, and ensure rapid, discreet issue resolution in a fast-paced financial services setting.

You’ll provide Level 1–2+ deskside and remote support for Windows-based devices, manage asset lifecycle, and drive a service-first culture aligned to SLA/KPI targets.