Executive Support & Member Experience Coordinator

CERTCO INC; Fitchburg (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Certco, Inc. in Madison, WI is seeking an Administrative & Customer Support Coordinator to join a two-person team supporting executives and members. You will help with leadership tasks, board materials, and events, while delivering a high level of customer service and member support.

The role emphasizes confidentiality, organization, and proactive problem-solving. You will engage with leadership, Certco Members, retailers, and vendors to ensure smooth operations and events.

Qualifications

• Experience as an Executive Assistant, Receptionist, Administrative Coordinator, or similar role preferred.
• Professional demeanor with discretion for confidential information.
• Excellent communication, proofreading, and organizational skills.
• Ability to manage multiple priorities and adapt to changing needs.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and willingness to learn internal systems.

Responsibilities

• Provide Administrative & Leadership support to the Director Team and ACSL.
• Coordinate board meetings and shareholder materials.
• Assist with retailer events, Food Shows, and partner hotels.
• Maintain SOPs and document controls for regulatory compliance.
• Handle front desk duties, phone calls, mail, and visitor coordination.

Skills

Executive support

Reception duties

Event coordination

Customer support

Confidentiality

Team collaboration

Tools

Microsoft Office

Outlook

Job description

Certco, Inc. in Madison, WI is seeking an Administrative & Customer Support Coordinator to join a two-person team supporting executives and members. You will help with leadership tasks, board materials, and events, while delivering a high level of customer service and member support.

The role emphasizes confidentiality, organization, and proactive problem-solving. You will engage with leadership, Certco Members, retailers, and vendors to ensure smooth operations and events.