Executive Support & Member Experience Coordinator

Certco, Inc.; Madison, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Certco, Inc. in Madison, WI is hiring an Administrative & Customer Support Coordinator to join a two-person team and support leadership, events, and operations.

The role offers visibility, responsibility, and purpose as you partner with the Administrative & Customer Support Lead, manage documents, coordinate shareholder materials, assist with retailer events, and ensure a professional front desk experience.

Qualifications

• Experience in executive support and confidential information handling.
• Professional demeanor with strong communication and proofreading skills.
• Ability to manage multiple priorities and adapt to changing needs.
• Proactive, problem-solving mindset and detail-oriented.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and willingness to learn internal systems.

Responsibilities

• Serve as liaison to receptionist desk and provide support to Director Team.
• Coordinate board meetings and shareholder materials.
• Support retailer-facing events and company events.
• Maintain SOPs and document control to ensure compliance.
• Manage front desk activities, greeting visitors, and directing calls.
• Handle vendor invoices and assist with special events.
• Maintain confidentiality of executive and shareholder information.
• Oversee travel and logistics for Certco events.

Skills

Executive Assistant

Receptionist

Administrative Coordinator

Microsoft Office

Job description

Certco, Inc. in Madison, WI is hiring an Administrative & Customer Support Coordinator to join a two-person team and support leadership, events, and operations.

The role offers visibility, responsibility, and purpose as you partner with the Administrative & Customer Support Lead, manage documents, coordinate shareholder materials, assist with retailer events, and ensure a professional front desk experience.