Executive Support Lead, Americas: Leadership & Service

wpp; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

WPP is seeking an Executive Support Lead, Americas to deliver proactive, high-touch technology services to executive stakeholders. This fully office-based role requires five days per week onsite, regional leadership, and governance across executive support programs.

You will lead a regional team of Executive Support Specialists, manage stakeholder relationships, and drive service improvements while ensuring security and compliance in a fast-paced corporate environment.

Qualifications

• 5+ years experience supporting senior executives (C-suite, board)
• Strong people leadership with experience building high performing teams
• Executive-focused with exceptional stakeholder management and relationship building
• Calm and effective during high-pressure executive escalations
• Excellent communicator capable of influencing technical and non-technical audiences
• Professional, discreet and highly trusted in executive environments

Responsibilities

• Lead the delivery of executive support services across the Americas region, ensuring consistency and accountability
• Maintain regional operational standards aligned with the global Executive Support strategy
• Provide direct executive technology support to assigned stakeholders as a senior escalation resource
• Oversee resource alignment and office coverage with executive demand and priorities
• Drive adoption of service processes, methodologies and governance best practices
• Oversee asset management lifecycle for technology assets and stock
• Lead regional delivery of executive technology programs and onboarding initiatives
• Develop and maintain global Executive Support standards and operating model
• Build strong relationships with executive stakeholders and business partners
• Ensure regional compliance with technology, security and governance requirements
• Lead, coach and develop Executive Support Specialists in the region
• Foster a culture of accountability, professionalism and customer excellence
• Support workforce planning, recruitment and capability development
• Develop expertise across AV, collaboration, mobility and onboarding
• Establish regional service governance, reporting and performance management
• Monitor service performance and identify improvement opportunities
• Identify risks and recurring issues affecting executives
• Implement improvements to enhance efficiency and stakeholder satisfaction
• Proactively prevent issues and prioritise executive incidents

Skills

People leadership

Executive support

Stakeholder management

Communication

Discretion

Job description

WPP is seeking an Executive Support Lead, Americas to deliver proactive, high-touch technology services to executive stakeholders. This fully office-based role requires five days per week onsite, regional leadership, and governance across executive support programs.

You will lead a regional team of Executive Support Specialists, manage stakeholder relationships, and drive service improvements while ensuring security and compliance in a fast-paced corporate environment.