Executive Technology Support Lead
PPL Corporation
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Job summary
PPL Corporation in Allentown, PA is seeking a leader for Executive Technology Support to deliver outstanding technology experiences for executives and senior leaders. You will oversee end‑user services, endpoints, collaboration platforms, and conference room technologies, ensuring reliable, secure support across the enterprise.
You will define standards and a roadmap for executive technology services, coach a team of specialists, and partner with Cybersecurity, Infrastructure, and Workplace
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or related discipline.
- 8+ years of progressive IT experience supporting end-user technologies.
- 3+ years of leadership experience managing technical support teams.
- Experience supporting executive leadership and VIP populations.
- Strong knowledge of Microsoft 365, Teams, Windows endpoints, and collaboration tools.
Responsibilities
- Lead all executive and VIP technology support services across the enterprise.
- Establish and maintain a white-glove support model focused on responsiveness, discretion, professionalism, and customer satisfaction.
- Serve as the point of escalation for critical executive technology incidents and outages.
- Define the vision, strategy, and roadmap for executive technology support services.
- Partner with executive leadership to understand technology needs and align services to business priorities.
Skills
Education
Tools
Job description
PPL Corporation in Allentown, PA is seeking a leader for Executive Technology Support to deliver outstanding technology experiences for executives and senior leaders. You will oversee end‑user services, endpoints, collaboration platforms, and conference room technologies, ensuring reliable, secure support across the enterprise.
You will define standards and a roadmap for executive technology services, coach a team of specialists, and partner with Cybersecurity, Infrastructure, and Workplace
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