Senior Tech Support Services Manager – Americas

Linklaters Americas; New York (NY); On-site; USD 140,000 - 160,000; Full time

Job summary

Linklaters Americas is seeking a Technology Support Service Manager – Americas to deliver high-quality, business-focused technology support across the region. The role partners with senior stakeholders and leads technical guidance, service delivery, and continuous improvement within a global operating model.

You will collaborate with Technology & Data teams, outsource providers, and business functions to maintain service excellence, drive technology adoption, and ensure alignment with evolving

Qualifications

• Significant experience in a senior IT support or service operations role within a global organization.
• Proven ability to build trusted relationships with senior stakeholders and drive service improvements.
• Strong troubleshooting across end-user, infrastructure, and service issues.

Responsibilities

• Act as the senior regional technology contact for business stakeholders across Americas.
• Build relationships with senior stakeholders to understand requirements and adoption of technology.
• Provide expert troubleshooting and escalation for complex incidents.
• Partner with global Technology & Data teams to drive improvements.
• Manage relationships with outsourced service providers to ensure service delivery.
• Support implementation of technology initiatives and local adoption.
• Coordinate responses to incidents and outages.
• Contribute to development of support processes and standards.

Skills

Senior IT support

Microsoft 365

Windows 11

Active Directory

Networking basics

AV and meeting room tech

ServiceNow

Vendor management

Stakeholder communication

Troubleshooting

Education

Bachelor’s degree in IT or related field

Tools

Cisco collaboration tools

Intune

VPN

Job description

Linklaters Americas is seeking a Technology Support Service Manager – Americas to deliver high-quality, business-focused technology support across the region. The role partners with senior stakeholders and leads technical guidance, service delivery, and continuous improvement within a global operating model.

You will collaborate with Technology & Data teams, outsource providers, and business functions to maintain service excellence, drive technology adoption, and ensure alignment with evolving