Senior Tech Support Services Manager – Americas
Linklaters Americas
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Job summary
Linklaters Americas is seeking a Technology Support Service Manager – Americas to deliver high-quality, business-focused technology support across the region. The role partners with senior stakeholders and leads technical guidance, service delivery, and continuous improvement within a global operating model.
You will collaborate with Technology & Data teams, outsource providers, and business functions to maintain service excellence, drive technology adoption, and ensure alignment with evolving
Qualifications
- Significant experience in a senior IT support or service operations role within a global organization.
- Proven ability to build trusted relationships with senior stakeholders and drive service improvements.
- Strong troubleshooting across end-user, infrastructure, and service issues.
Responsibilities
- Act as the senior regional technology contact for business stakeholders across Americas.
- Build relationships with senior stakeholders to understand requirements and adoption of technology.
- Provide expert troubleshooting and escalation for complex incidents.
- Partner with global Technology & Data teams to drive improvements.
- Manage relationships with outsourced service providers to ensure service delivery.
- Support implementation of technology initiatives and local adoption.
- Coordinate responses to incidents and outages.
- Contribute to development of support processes and standards.
Skills
Education
Tools
Job description
Linklaters Americas is seeking a Technology Support Service Manager – Americas to deliver high-quality, business-focused technology support across the region. The role partners with senior stakeholders and leads technical guidance, service delivery, and continuous improvement within a global operating model.
You will collaborate with Technology & Data teams, outsource providers, and business functions to maintain service excellence, drive technology adoption, and ensure alignment with evolving
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
