Executive Support Lead, Americas
wpp
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Job summary
WPP is seeking an Executive Support Lead, Americas to deliver proactive, high-touch technology services to executive stakeholders. This fully office-based role requires five days per week onsite, regional leadership, and governance across executive support programs.
You will lead a regional team of Executive Support Specialists, manage stakeholder relationships, and drive service improvements while ensuring security and compliance in a fast-paced corporate environment.
Qualifications
- 5+ years experience supporting senior executives (C-suite, board)
- Strong people leadership with experience building high performing teams
- Executive-focused with exceptional stakeholder management and relationship building
- Calm and effective during high-pressure executive escalations
- Excellent communicator capable of influencing technical and non-technical audiences
- Professional, discreet and highly trusted in executive environments
Responsibilities
- Lead the delivery of executive support services across the Americas region, ensuring consistency and accountability
- Maintain regional operational standards aligned with the global Executive Support strategy
- Provide direct executive technology support to assigned stakeholders as a senior escalation resource
- Oversee resource alignment and office coverage with executive demand and priorities
- Drive adoption of service processes, methodologies and governance best practices
- Oversee asset management lifecycle for technology assets and stock
- Lead regional delivery of executive technology programs and onboarding initiatives
- Develop and maintain global Executive Support standards and operating model
- Build strong relationships with executive stakeholders and business partners
- Ensure regional compliance with technology, security and governance requirements
- Lead, coach and develop Executive Support Specialists in the region
- Foster a culture of accountability, professionalism and customer excellence
- Support workforce planning, recruitment and capability development
- Develop expertise across AV, collaboration, mobility and onboarding
- Establish regional service governance, reporting and performance management
- Monitor service performance and identify improvement opportunities
- Identify risks and recurring issues affecting executives
- Implement improvements to enhance efficiency and stakeholder satisfaction
- Proactively prevent issues and prioritise executive incidents
Skills
Job description
WPP is the trusted growth partner for the world's leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence.
The Executive Support Lead, Americas is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders.
- Lead the delivery of executive support services across the region ensuring consistency, quality and accountability
- Maintain regional operational standards aligned with the global Executive Support strategy
- Provide direct executive technology support to assigned executive stakeholders, acting as a senior escalation and support resource where required
- Ensure resources and office coverage are aligned with executive demand and business priorities
- Drive adoption of agreed service processes, support methodologies and operational best practices
- Ensure support services meet business expectations and agreed service commitments
- Oversee the effective management and lifecycle of technology assets and stock
- Lead regional delivery of executive technology programmes, onboarding initiatives and service enhancements
- Contribute to the development of global Executive Support standards and operating model
- Develop and maintain strong relationships with executive stakeholders and key business partners
- Ensure regional compliance with technology, security and governance requirements
- Lead, coach and develop Executive Support Specialists within the region
- Drive a culture of accountability, ownership, professionalism and customer excellence
- Support workforce planning, recruitment, onboarding and capability development
- Develop specialist expertise across executive support disciplines including AV, collaboration, mobility and onboarding
- Establish regional service governance, reporting and performance management processes
- Monitor service performance and identify opportunities to improve the executive experience
- Identify trends, risks and recurring issues affecting executive stakeholders
- Implement service improvements that enhance efficiency, consistency and stakeholder satisfaction
- Drive a proactive approach to issue prevention and service improvement across the executive population
- Ensure executive incidents and priority service requests receive appropriate oversight and prioritisation
- Strong people leader with experience in building high performing support teams
- 5+ years' experience supporting senior executives, C-suite leaders, board members, or equivalent executive stakeholders
- Executive focused with exceptional stakeholder management and relationship building skills
- Calm and effective during high-pressure situations and executive escalations
- Excellent communicator, capable of influencing both technical and non-technical audiences
- Professional, discreet and highly trusted when operating within executive environments
You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our
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