Executive Support & Customer Care Coordinator

Pet Alliance of Greater Orlando, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Pet Alliance of Greater Orlando, Inc. seeks a Customer Service & Administrative Coordinator to deliver front-line customer service and admin support, serving as a primary live-agent contact for calls routed from our AI-assisted call center during business hours.

The role supports adopters, donors, volunteers, clients, vendors, and community members with warmth and professionalism. This position provides executive support to the CEO, including calendar management, meeting coordination,

Qualifications

• 3+ years in administrative or front-desk roles supporting executives.
• Experience in customer service via phone, email, or chat.
• Proficiency with Microsoft 365 or Google Workspace.
• Preferred nonprofit/veterinary experience.
• Familiar with AI-assisted tools is a plus.

Responsibilities

• Provide warm, professional customer service to adopters, donors, volunteers, and community members.
• Manage CEO calendar, schedule meetings, and coordinate travel as needed.
• Review and process online pharmacy orders per protocols.
• Prepare meeting materials, agendas, and conference details.
• Maintain confidential records and ensure discretion with sensitive information.
• Document inquiries and assist with special projects as directed.
• Collaborate with leaders and vendors to coordinate scheduling.
• Escalate complex issues and track follow-up actions.
• Ensure filing systems and document version control are maintained.
• Support department in administrative duties and communications.

Skills

Customer service

Administrative support

Executive support

Calendar management

Communication

Discretion and judgment

Multitasking

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft 365

Google Workspace

Video conferencing

Job description

Pet Alliance of Greater Orlando, Inc. seeks a Customer Service & Administrative Coordinator to deliver front-line customer service and admin support, serving as a primary live-agent contact for calls routed from our AI-assisted call center during business hours.

The role supports adopters, donors, volunteers, clients, vendors, and community members with warmth and professionalism. This position provides executive support to the CEO, including calendar management, meeting coordination,