Customer Experience & Executive Support Coordinator

PET ALLIANCE OF GREATER ORLANDO; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Pet Alliance of Greater Orlando is seeking a Customer Service & Administrative Coordinator to provide front-line support for adopters, donors, volunteers, and community members, and to assist with routine administrative tasks. The role includes serving as the CEO's executive assistant, managing calendars, organizing meetings, handling emails, and processing online pharmacy orders in line with protocol.

Strong communication, discretion, and ability to juggle priorities in a fast-paced environment

Qualifications

• High school diploma or equivalent; associate or bachelor preferred.
• At least three years in administrative or executive-support roles.
• Minimum 1 year of customer service by phone, email, or chat.
• Experience with Microsoft 365 and Google Workspace; video conferencing.
• Nonprofit, veterinary, healthcare, or customer-service background preferred.
• Familiarity with AI-assisted programs optional.

Responsibilities

• Provide warm, professional customer service to adopters, donors, volunteers, clients, vendors, and community members via phone, email, and in-person.
• Serve as primary live-agent contact for AI-assisted call center inquiries during business hours.
• Triage calls by topic and urgency; document messages and follow-up needs.
• Support CEO with calendar management and executive-office tasks.
• Review and process online pharmacy orders per protocols; coordinate with medical team on pharmacy questions.
• Maintain confidential information and ensure proper discretion.
• Coordinate meetings with senior leaders, board members, and external partners.
• Establish and maintain electronic filing; track renewals, expirations, and notices.

Skills

Customer service

Communication

Administrative support

Discretion and judgment

AI-assisted tools

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft 365

Google Workspace

Video Conferencing

Job description

Pet Alliance of Greater Orlando is seeking a Customer Service & Administrative Coordinator to provide front-line support for adopters, donors, volunteers, and community members, and to assist with routine administrative tasks. The role includes serving as the CEO's executive assistant, managing calendars, organizing meetings, handling emails, and processing online pharmacy orders in line with protocol.

Strong communication, discretion, and ability to juggle priorities in a fast-paced environment