Executive Sponsorship Program Manager

Box; San Francisco, California, Claremont (CA, MO, CA); On-site; USD 83,000 - 115,000; Full time

Job summary

An established industry player is looking for an Executive Sponsorship Program Manager to enhance strategic relationships between Box executives and customers. This role is pivotal in driving engagement and ensuring the success of the Executive Sponsorship Program. You will collaborate closely with Customer Success and Sales teams, utilizing your organizational skills and relationship-building abilities to foster long-lasting connections. If you thrive in a dynamic environment and are passionate about enhancing customer experiences, this opportunity is perfect for you.

Benefits

Health care benefits

Equity options

Flexible work schedule

In-person collaboration

Diversity and inclusion initiatives

Qualifications

• 2+ years of customer-facing or program management experience.
• Strong written and verbal communication skills are essential.
• Organized project manager with stakeholder management experience.

Responsibilities

• Support account teams in engaging Box execs with customer execs.
• Track and report progress of Executive Sponsorship Program.
• Measure program outcomes and iterate on operational cadence.

Skills

Customer-facing experience

Program management

Operations experience

Strong communication skills

Project management

Self-starter

Tools

Salesforce

Job description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business.

Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU:

Box is the leader in Intelligent Content Management for Enterprises, and with this leadership position comes competition. When Box can demonstrate the full breadth of what customers can do with the product, we have a very high retention and win rate. We see the most success with this when our customers' leaders are bought in on the Box vision and understand the value it can drive for their organization.

We are seeking an organized and diligent Executive Sponsorship Program Manager to help expand the success of Box's Executive Sponsorship Program ("ESP"). The ESP thoughtfully pairs Box execs with customer execs and supports account teams in nurturing those long-lasting, strategic executive<>executive relationships. This is a highly visible role that will require engaging with Customer Success, Sales, and Box executives.

The ideal candidate believes in the power of relationship building and knows that even organic relationships take care and effort to build. They will bring a highly operational and diligent mindset as well as the ability to drive detailed execution.

WHAT YOU'LL DO

• Support account teams in driving engagement between Box executive sponsors and customer execs via internal coordination (account team syncs, building relationships and connecting with Box executive assistants, etc.)


• Track engagements between Box executive sponsors and customers, keeping the Executive Sponsorship Program Lead and ESP stakeholders informed of progress


• Measure outcomes of program (reduced forecasted risk, increase number of new opportunities, improved customer health, etc.) and report progress of ESP accounts/program to Box executive leadership, Customer Success and Sales leadership


• Iterate on the operational cadence of the program, as outlined by the ESP Lead


• Drive stronger adoption of the existing executive outreach program by encouraging CSMs to increase executive ad-hoc engagement with customers

WHO YOU ARE

• 2+ years customer-facing, program management, or operations experience


• Strong written and verbal communication


• Poise and comfortability engaging with and presenting to executives


• Organized project/program manager with experience managing many stakeholders


• Self-starter who takes the initiative to get things done and drive internal changes


• Familiarity with Salesforce is a plus

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$83,000-$115,000 USD

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