Program Manager (Developer Support Focus)

SPECTRAFORCE; San Francisco (CA); Remote; USD 95,000 - 120,000; Full time

Job summary

An innovative staffing solutions firm is seeking a motivated Program Manager for Developer Support. In this role, you will manage projects that shape the future of developer support, collaborating with cross-functional teams to create impactful solutions. Your expertise in project management and data analysis will be crucial in advocating for AI-focused support strategies. This fully remote position offers the opportunity to work with a dynamic team dedicated to enhancing developer experiences and driving operational excellence. Join a forward-thinking company committed to making a global impact through technology and human connection.

Benefits

Health Benefits

Dental Insurance

Vision Insurance

401K Plan with Matching

Commuter Benefits

Referral Bonus Program

Paid Sick Leave

Qualifications

• Strong project management experience including planning and execution.
• Excellent communication skills for cross-functional collaboration.

Responsibilities

• Manage operational and technical projects with effective documentation.
• Advocate for developer support and communicate insights through data.

Skills

Project Management

Data Analysis

Communication Skills

Salesforce

Advocacy for AI Solutions

Education

Bachelor's degree in a technical, legal, or business-related field

Project Management Certification

Tools

Salesforce

Job description

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Lead Recruiter at SPECTRAFORCE Technologies. Innovative Staffing Solutions | A.I.-Enhanced Operations | Global Impact

Job Title: Program Manager (Developer Support)

Location: Remote (Preferred Bay Area or near a major client hub for occasional in-person visits)

Duration: 12 months

Work Hours: Preferably PST or EST to align with global teams

Summary

The Developer Support Operations team is seeking an experienced Developer Support Project Manager to join our team on a contract basis. As a key member of the team, you will play a critical role in shaping the future of developer support.

About the Role:

We are looking for a highly motivated and experienced project manager to help with shaping the development and implementation of our Developer support strategy. The successful candidate will work closely with cross-functional teams to build, innovate, and advocate for support solutions that meet the needs of Developers.

Responsibilities:

• Work closely with the Program Manager for Developer Support Foundations to understand and define business requirements for Developer Support.
• Manage operational and technical projects, provide documentation, and frequently communicate status, progress, and roadblocks to XFN and Leads.
• Understand stakeholder landscape and communicate effectively across many levels.
• Advocate for developer support by creating advocacy and visibility into successes and changing external sentiment through stronger visibility and market recognition.
• Gain supporting insights through data and tell stories through data to inform decision-making.

Minimum Qualifications:

• Strong experience in managing projects, including project planning, execution, and delivery.
• Excellent communication skills, including the ability to present to XFN audiences and build strong relationships with the team and XFN stakeholders.
• Strong experience with data analysis and interpretation.
• Experience with Salesforce or similar CRM systems.
• Curiosity in product development and a passion for advocating for AI-focused support solutions.
• Domain-level expertise in developer support, including support systems, vendor operations, and operational knowledge.

Preferred Qualifications:

• Experience working in a fast-paced, dynamic environment and dealing with ambiguity.
• Familiarity with the VR or gaming industry.
• Ability to work effectively in a global, large-scale, complex environment.
• Strong analytical and problem-solving skills.

Education/Experience:

• Bachelor's degree in a technical, legal, or business-related field.
• Privacy or Project Management (PCP) certifications preferred.
• Experience in tech (preferred).

Typical Day in the Role:

• Manage multiple projects simultaneously, including building a unified backend for developer support and innovating how a unified entry point should look for developers.
• Coordinate with cross-functional teams, including product management, engineering, and design.
• Communicate with stakeholders, including senior leadership, customers, and partners.
• Analyze data, report on metrics, and make informed decisions to inform decision-making.

About Us: Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [e-mail] if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting [e-mail].

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management, Product Management, and Information Technology

• Industries

  Technology, Information and Media, Software Development, and Computer Games

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