Senior Director, Client Engagement (US)

Code and Theory, LLC; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Code and Theory in New York seeks a Senior Director, Client Engagement to translate partner needs into clear direction for delivery teams and to build trusted, executive-level relationships across a portfolio of programs. You will guide governance, assess satisfaction, and monitor commercial health to protect program teams.

You will lead with influence, owning client relationships without direct reporting authority, and work across internal platform-build, data/advisory, and enablement

Qualifications

• Experience in client/partner engagement and account leadership at senior levels.
• Familiarity with enterprise marketing and sales technology including Adobe Experience Cloud.
• Knowledge of revenue operations, pipeline data, enablement, and analytics.
• Ability to manage a portfolio of concurrent workstreams through influence, not direct reporting lines.
• Strong executive communication skills; can translate complexity to senior stakeholders.
• Ability to assess relationship health independent of commercial signals and act on early warnings.
• Background in agency account management, digital transformation, martech/DXP, or related consulting work.
• Financial and commercial acumen across varied fee structures and client environments.

Responsibilities

• Own the partner relationship as the single front door: build trust and translate needs into delivery direction across programs.
• Synthesize across programs, map stakeholders, route developments, and keep everyone informed.
• Own QBR and SteerCo governance, translating status and risk into leadership-friendly insights.
• Read client satisfaction as a primary mandate to spot growth opportunities.
• Monitor portfolio margins and flag risks before SteerCo approval processes.
• Translate technical and operational complexity into narratives for executives.
• Judge what requires SteerCo visibility vs program-leader resolution, handling escalations clearly.
• Lead with ownership and step in where relationships need it, across programs.

Skills

Client engagement

Adobe Experience Cloud

Revenue operations

Portfolio leadership

Executive communication

Relationship management

Agency account management

Commercial acumen

Job description

As a Senior Director, Client Engagement, your job is to translate the partner's needs into clear direction for the teams delivering the work, bring those teams together to produce high-quality, impactful outcomes, and build trusted relationships with the partner's senior stakeholders. You do this across a portfolio of independently-run programs, each with its own delivery lead owning execution day to day. This is an individual contributor role. You lead by influence and relationship credibility, not reporting authority.

The portfolio currently spans:

• An internal platform-build engagement, giving the partner's sales organization better account intelligence and signal aggregation
• A data and architecture advisory engagement, aligning the partner's sales and marketing pipeline systems
• A seller enablement and capability-building engagement, developing the partner's field and account teams

WHAT YOU'LL DO

• Own the partner relationship as its single front door: build trust, translate partner needs into clear direction for delivery teams, and keep context across every program
• Synthesize across programs: catch developments in one that affect another, route them to the right stakeholders, and keep a current map of who needs to know what
• Own QBR and SteerCo, turning portfolio-wide status, risk, and outcomes into what leadership needs to see. Weekly and monthly governance stays with each program's delivery lead
• Read and manage client satisfaction as your primary mandate, and use that vista point to spot growth and expansion
• Watch commercial health and margin across the portfolio's varied fee structures, flagging risk before it reaches SteerCo
• Translate technical and operational complexity (data architecture, platform builds, enablement design) into narrative that lands with executive stakeholders
• Judge which scope and dependency issues need SteerCo visibility versus what a program lead should resolve directly, and step into escalations with clarity and urgency
• Lead with high ownership: step in wherever the relationship needs it, regardless of which program it touches

WHAT YOU'LL NEED

• Experience in client/partner engagement and account leadership, with a track record of building trusted relationships at the senior-executive level
• Fluency in enterprise marketing and sales technology (platform builds, data architecture, pipeline systems, enablement programs); familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud)
• Working knowledge of revenue operations: how sales, marketing, and product connect through pipeline, data, and enablement
• Experience leading a portfolio of concurrent workstreams through influence rather than reporting authority
• Executive communication skills: synthesizing complexity from multiple sources into a clear narrative for senior stakeholders
• Judgment to read a relationship's health independent of commercial signals, and act on early warning signs before they escalated
• Background in agency account management, digital transformation, martech/DXP, or related consulting work
• Financial and commercial acumen across varied fee structures, with the judgment to balance stakeholder demands against delivery realities while protecting program teams

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $150,000 - $200,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.