Executive Operations Specialist

Flatiron Health; Durham (NC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Flatiron Health in Durham, NC is seeking an Executive Operations Specialist to provide high-touch administrative and operational support to the Executive Team. This hybrid role requires stepping in during absences and adapting to different leadership styles.

You will manage complex calendars across time zones, coordinate domestic and international travel, and track expense reports. The ideal candidate has 2–6+ years in executive support and strong written and verbal communication, with

Qualifications

• 2–6+ years in executive administration or high-touch operations.
• Adapt to diverse executive styles with minimal ramp-up.
• Discretion handling sensitive information.
• Excellent written and verbal communication.
• Proficient with enterprise tools (Google Workspace, Concur, Slack).

Responsibilities

• Provide uninterrupted executive support during absences for ET members.
• Manage complex calendars across time zones and meetings.
• Coordinate domestic and international travel, including visas when needed.
• Prepare and track expense reports in line with policy.
• Handle confidential correspondence and meeting materials.

Skills

Adaptable

Discretion

Strong communicator

Tech savvy

Calendar management

Tools

Google Workspace

Concur

Slack

Job description

We are looking for a highly adaptable, proactive, and polished Executive Operations Specialist to join our team in Durham, NC. This unique role sits within the Executive Operations Team and serves as a critical administrative force for our Executive Team (ET) members.

What You’ll Do

Executive Support Coverage

• Seamless Continuity: Step in to provide dedicated, top-tier administrative and operational support to ET members during Executive Operation team member absences or leaves.
• Calendar & Schedule Management: Masterfully manage complex, rapidly shifting ET calendars across multiple time zones, prioritizing customer requests, critical meetings, and conflict management and resolution.
• Travel & Logistics: Arrange and oversee comprehensive domestic and international travel itineraries, including flights, lodging, ground transportation, and visa requirements (where applicable).
• Expense & Budget Tracking: Prepare, submit, and track accurate expense reports in compliance with corporate policies.
• Ad-hoc Executive Requests: Handle confidential correspondence, prepare meeting materials, and manage special projects as directed by the ET member you are supporting during coverage windows.

Shared Services & Operational Support

• Cross-Functional Help: Collaboratively support the Executive Operations Shared Services functions with high-priority administrative programs, data entry, and detailed documentation.
• Process Improvement: Identify bottlenecks in current executive workflows and help implement standardized best practices across the Executive Operations department.
• Event & Project Coordination: Assist the Event Management shared service team in planning and executing large-scale corporate events, board meetings, or team-building initiatives as needed.

Who You Are

• Experience: 2-6+ years working in executive administration, operations, or a high-touch shared services environment (experience supporting C-suite or VP-level executives is highly preferred).
• You are adaptable: proven ability to "plug and play" into different executive styles, workflows, and personalities with minimal ramp-up time.
• Proven Discretion & Confidentiality: Absolute integrity and experience handling sensitive corporate, financial, and personal information.
• Strong Communicator: Exceptional written and verbal communication skills, with a polished and professional demeanor.
• Tech Savvy: Proficiency with enterprise tools (e.Google Workspace, Concur, and Slack).
• Seamless Support: You are confident the Executive Team member experiences zero friction, zero missed meetings, and is assured of total operational continuity.
• Creative Engagement: You thrive on variety. You view changing priorities not as a frustration, but as an exciting challenge, and you are equally proud to manage a major executive crisis or optimize a shared services spreadsheet.

Extra credit

• You have experience supporting executives remotely including internationally
• You have experience designing and implementing shared administrative services (travel, meeting management, publications, event management, etc.).
• You have or are interested in pursuing a certification as a Certified Administrative Professional (CAP), Professional Administrative Certification of Excellence (PACE), Project Management Professional (PMP) or related credential.

Where you’ll work

In this hybrid role, you’ll be expected to work 3 days per week in our Durham, NC, office with an option to work from home 2 days per week. Hours are Monday through Friday, from 9:00 AM to 5:00 PM ET.

Flatiron Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.