Executive Leader - Rooms & Guest Experience

Omni Hotels & Resorts; Charlottesville (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Omni Charlottesville Hotel in downtown Charlottesville, Virginia, seeks a Director of Rooms to lead Front Desk, Guest Services, Housekeeping, Laundry and Loss Prevention as an executive level role reporting to the General Manager. The successful candidate will drive service standards and financial performance in a luxury environment.

The ideal candidate will have 5+ years in Rooms, strong leadership, excellent communication, proficiency in Microsoft Office, and the ability to manage budgets and

Qualifications

• Bachelor's degree or equivalency preferred
• Five or more years of experience in the Rooms Division in a property of similar size and quality
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred
• Proficiency in the use of a computer (Microsoft Office Suite)
• Excellent verbal and written professional communication skills required
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training
• Must be detail-oriented and organized
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
• Must be highly service-oriented
• The ability to work a flexible schedule, including nights, weekends and holidays

Responsibilities

• Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Housekeeping, Guest Services and Loss Prevention.
• Oversees Loss Prevention functions are being properly completed by the Security manager.
• Responsible for disciplining Security personnel in conjunction with the Security manager.
• Ensures that a thorough and complete investigation and report is made on incidents, losses, thefts, accidents and acts of violence incurred by guests and associates.
• Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
• Analyzes service issues and identifies trends.
• Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
• Participation in weekly forecasting and scheduling activities
• Provides assistance to Director of Finance during annual budget process for the Rooms Division.
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
• Works with direct reports to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.

Skills

Leadership

Communication

Detail-oriented

Forecasting & scheduling

Team development

Education

Bachelor's degree or equiv

Tools

Microsoft Office Suite

Job description

Omni Charlottesville Hotel in downtown Charlottesville, Virginia, seeks a Director of Rooms to lead Front Desk, Guest Services, Housekeeping, Laundry and Loss Prevention as an executive level role reporting to the General Manager. The successful candidate will drive service standards and financial performance in a luxury environment.

The ideal candidate will have 5+ years in Rooms, strong leadership, excellent communication, proficiency in Microsoft Office, and the ability to manage budgets and