Executive Leader, Recreation & Wellness Center

Arch Amenities

Ashburn (VA)

On-site

USD 90,000 - 130,000

Full time

11 hours ago

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Job summary

Arch Amenities Group, LLC operates a 32,000 square foot residential sports and recreation complex, seeking a General Manager in Ashburn, VA. You will supervise aquatic, fitness, racquet sports, childcare, two member desks, and community events, ensuring operational excellence and superior member experiences.

The role requires strong leadership, budgeting, and contract management skills to drive profitability while maintaining safety standards.

Qualifications

Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or related field preferred.
5+ years of management experience in a relevant industry.
Proven track record of managing teams and driving business results.
Strong leadership and interpersonal skills.
Excellent problem-solving and organizational abilities.
Financial acumen and ability to manage budgets.
Effective communication and customer service skills.
Ability to multitask and adapt in a fast-paced environment.

Responsibilities

Oversee daily operations including staffing, program oversight, customer service, and facility management.
Develop and implement operational policies and procedures to improve efficiency and service quality.
Monitor financial performance, including budgets, expenses, and revenue, to meet targets.
Lead recruitment, training, and development of employees to build a strong, motivated team.
Foster a positive workplace culture with teamwork, accountability, and high performance.
Conduct regular performance evaluations and address employee relations issues as needed.
Oversee administrative functions including new hire paperwork, payroll, and scheduling.
Develop and manage annual operating budgets and track revenue against expenses to maintain profitability.
Propose fee schedules for memberships, program registrations, and POS merchandise.
Negotiate and monitor service contracts and third-party vendor agreements.
Ensure excellent customer service standards and respond to member feedback or complaints promptly.
Implement initiatives to enhance customer satisfaction and loyalty.
Ensure compliance with legal, regulatory, and safety standards.
Oversee health and safety protocols and maintain a safe working environment.
Perform daily inspections to ensure facility cleanliness and safety.