Elite Club GM - Lead Service & Growth

ACAC - ATLANTIC COAST ATHLETIC CLUBS; Short Pump (VA); On-site; USD 85,000 - 100,000; Full time

Job summary

Atlantic Coast Athletic Clubs (acac) seeks a General Manager to lead a resort-style, family-oriented athletic club. You will supervise department heads across sales, fitness, aquatics, food & beverage, childcare and facilities, delivering Five*Star service and an exceptional work environment for staff.

You will drive budgeting, onboarding, and operational SOPs, collaborating with regional leadership, while maintaining top-tier member experience and safety standards.

Qualifications

• Minimum five years in a leadership or management capacity for a high-end athletic club or hospitality company.
• Experience in customer and employee retention is a plus.
• College degree preferred; Master’s degree a plus.
• First Aid/CPR certification within 90 days of hire date.

Responsibilities

• Provide Five*Star service to club members, guests and team members.
• Lead, mentor and develop a team of department heads and coordinators; ensure onboarding programs are followed.
• Oversee club operations across departments and manage budgeting, SOPs and capital expenditures.
• Ensure safety, cleanliness and exceptional member experience consistent with acac standards.

Skills

Leadership

Training/Presentation

Coaching

Budgeting

Communication

Education

Bachelor’s degree preferred

Master’s degree a plus

Tools

Club Automation

Paylocity

goHappy

HubSpot

HappyFox

Campsite

Job description

Atlantic Coast Athletic Clubs (acac) seeks a General Manager to lead a resort-style, family-oriented athletic club. You will supervise department heads across sales, fitness, aquatics, food & beverage, childcare and facilities, delivering Five*Star service and an exceptional work environment for staff.

You will drive budgeting, onboarding, and operational SOPs, collaborating with regional leadership, while maintaining top-tier member experience and safety standards.