General Manager - Fitness and Recreation Complex

Arch Amenities; Ashburn (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Arch Amenities Group, LLC operates a 32,000 square foot residential sports and recreation complex, seeking a General Manager in Ashburn, VA. You will supervise aquatic, fitness, racquet sports, childcare, two member desks, and community events, ensuring operational excellence and superior member experiences.

The role requires strong leadership, budgeting, and contract management skills to drive profitability while maintaining safety standards.

Qualifications

• Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or related field preferred.
• 5+ years of management experience in a relevant industry.
• Proven track record of managing teams and driving business results.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Financial acumen and ability to manage budgets.
• Effective communication and customer service skills.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Oversee daily operations including staffing, program oversight, customer service, and facility management.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Monitor financial performance, including budgets, expenses, and revenue, to meet targets.
• Lead recruitment, training, and development of employees to build a strong, motivated team.
• Foster a positive workplace culture with teamwork, accountability, and high performance.
• Conduct regular performance evaluations and address employee relations issues as needed.
• Oversee administrative functions including new hire paperwork, payroll, and scheduling.
• Develop and manage annual operating budgets and track revenue against expenses to maintain profitability.
• Propose fee schedules for memberships, program registrations, and POS merchandise.
• Negotiate and monitor service contracts and third-party vendor agreements.
• Ensure excellent customer service standards and respond to member feedback or complaints promptly.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Ensure compliance with legal, regulatory, and safety standards.
• Oversee health and safety protocols and maintain a safe working environment.
• Perform daily inspections to ensure facility cleanliness and safety.

Skills

Leadership

Financial acumen

Customer service

Communication

Team management

Staff development

Operations management

Contract negotiation

Education

Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or related field

Tools

POS software

Microsoft Office Suite

Job description

The General Manager is responsible for overseeing the daily operations of a 32,000 square foot residential sports and recreation complex in Ashburn, Virgina. The operation consists of the following core departments: aquatics, fitness, racquet sports, childcare, two member services desks, and community events. This role leads a robust team to maintain facility excellence, provide superior member experiences, and ensure operational efficiency across all amenity spaces and programs.

Key Responsibilities:

Operational Leadership

• Manage all aspects of daily operations, including staffing, program oversight, customer service, and facility management.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Monitor financial performance, including budgets, expenses, and revenue, to meet targets.

Team Management

• Lead recruitment, training, and development of employees to build a strong, motivated team.
• Foster a positive workplace culture that emphasizes teamwork, accountability, and high performance.
• Conduct regular performance evaluations and address employee relations issues as needed.
• Oversee administrative functions including new hire paperwork, payroll processing, and employee scheduling promptly and accurately.
• Develop and manage annual operating budgets, tracking revenue streams against projected expenses to maintain profitability.
• Propose fee schedules for memberships, program registrations, and point-of-sale (POS) merchandise.
• Negotiate and monitor service contracts and third-party vendor agreements.

Customer Experience

• Ensure excellent customer service standards and respond to member feedback or complaints promptly.
• Implement initiatives to enhance customer satisfaction and loyalty.

Compliance & Safety

• Ensure compliance with all legal, regulatory, and safety standards.
• Oversee health and safety protocols and maintain a safe working environment.
• Ensure all facility operations and staff performance consistently meet AAG values and service standards.
• Perform daily inspections to ensure facility cleanliness and safety.

Qualifications:

• Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or related field preferred.
• 5+ years of management experience in a relevant industry.
• Proven track record of managing teams and driving business results.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Financial acumen and ability to manage budgets.
• Effective communication and customer service skills.
• Ability to multitask and adapt in a fast-paced environment.
• Proficiency in Point of Sale software and Microsoft Office Suite.
• CPR/First Aid certification preferred.
• High attention to detail and commitment to maintaining high standards.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affi...