Executive Leader, Hospitality & Community Operations

FirstService Residential; Plantation (FL); On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Term life insurance

401(k) retirement plan

Job summary

FirstService Residential, based in Plantation, FL, seeks an executive leader to drive the hospitality-first service model across the South Region. You will oversee hospitality operations, resident experience, F&B services, lifestyle programming, QA, security, and amenity management with enterprise-wide impact.

The role emphasizes scalable standards, strategic partnerships with regional leaders, and strong change management to elevate service delivery and resident satisfaction.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, Operations Management, or related field.
• Master's degree preferred.
• 12+ years of progressive leadership experience in hospitality or related fields.
• Experience leading multi-site operations in a complex service-focused environment.
• Experience overseeing hospitality, food and beverage, lifestyle, amenity, or resident service functions.
• Strong communication, presentation, and relationship management skills.
• Ability to influence stakeholders across multiple levels.

Responsibilities

• Provide executive leadership and strategic direction of the Hospitality and Community Operations team to deliver services to our property management teams and managed associations.
• Lead and mentor team to build on our service culture and results-based accountability for performance.
• Attract, retain and develop high performers within the organization.
• Develop and execute strategies to improve service delivery through Hospitality and Community Operations in partnership with the Business Excellence team.
• Ensure communication processes are in place to actively manage a growing service organization and continuously engage with associates.
• Ensuring appropriate controls, operating standards and reporting to Business Leaders.
• Collaborate and innovate with property management teams and clients to develop and to improve service and the experience of both internal property management teams and residents.
• Responsible for annual region business plan for organization to achieve targeted performance and execution of initiatives and service improvements as committed to in the business plan.
• Ensure HR compliance and policies are followed throughout the team.
• Actively promote and represent FirstService Residential in the marketplace to build our Hospitality reputation with the broader community, accounting professionals and service providers serving our industry

Skills

Leadership

Stakeholder management

Communication

Strategic planning

Analytical thinking

Problem solving

Education

Bachelor's degree

Master's degree

Job description

FirstService Residential, based in Plantation, FL, seeks an executive leader to drive the hospitality-first service model across the South Region. You will oversee hospitality operations, resident experience, F&B services, lifestyle programming, QA, security, and amenity management with enterprise-wide impact.

The role emphasizes scalable standards, strategic partnerships with regional leaders, and strong change management to elevate service delivery and resident satisfaction.