Executive Lead, Home Lending Escrow Operations

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Job summary

JPMorgan Chase is seeking a Vice President Operations Manager II within Home Lending Escrow Analysis. The role will oversee monthly escrow analysis statements, provide strategic leadership, and ensure regulatory and customer-focused execution across a high-volume back-office environment.

The position requires deep escrow operations knowledge, strong leadership, and a track record of delivering efficient, compliant processes with minimal travel.

Qualifications

• Five+ years in large-scale operations management roles with mortgage servicing knowledge.
• Strong experience building relationships with internal/external clients and vendors.
• Ability to influence goals, reinforcement, and systems to achieve a future state.
• Excellent written and verbal communication skills.
• Proven ability to recruit, retain and develop leaders aligned with Mortgage Banking culture.
• Proven ability to innovate and lead through large-scale change.
• Willingness to travel minimally.

Responsibilities

• Manage highly regulated, high-volume back-office functions and meet federal obligations for annual Escrow Analysis statements.
• Foster transparency, accountability and a motivated team.
• Provide daily oversight with product/statement teams, focusing on customer experience, timeliness, efficiency, and controls; meet all SLAs.
• Interface with control partners; own audit/compliance results for Escrow Analysis; manage capacity, productivity, headcount and budget.
• Oversee escalations related to customer complaints, tax sales and other matters.
• Collaborate with leaders to develop customer-oriented, controlled solutions to complex operational problems.

Skills

Operations management

Mortgage servicing

Escrow operations

Relationship building

Leadership

Communication

Change management

Job description

JPMorgan Chase is seeking a Vice President Operations Manager II within Home Lending Escrow Analysis. The role will oversee monthly escrow analysis statements, provide strategic leadership, and ensure regulatory and customer-focused execution across a high-volume back-office environment.

The position requires deep escrow operations knowledge, strong leadership, and a track record of delivering efficient, compliant processes with minimal travel.