Home Lending Escrow Operations Vice President

Next Frontier Capital; Columbus (OH); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health care

Retirement plan

Tuition reimbursement

Mental health support

On-site wellness centers

Job summary

Chase is seeking a Vice President Operations Manager II in the Home Lending Escrow Operations team. You will oversee the monthly escrow analysis statements, drive strategic leadership, and ensure best practices across Escrow functions.

The role emphasizes customer experience, regulatory compliance, and cross-functional collaboration within a high-volume back-office environment. You will influence organizational change, manage budget and headcount, and mentor leaders while maintaining strong

Qualifications

• 5+ years in large-scale Operations management, mortgage servicing and escrow knowledge.
• Experience building relationships with clients and vendors to achieve goals.
• Ability to drive a future state vision through influence and systems.
• Excellent written and oral communication skills.
• Ability to recruit, retain and develop leaders aligned with mortgage banking culture.
• Proven ability to lead and execute during large-scale change.
• Minimal travel.

Responsibilities

• Oversee completion of monthly escrow analysis statements for customers.
• Lead a high-volume back-office function with emphasis on transparency, accountability and team motivation.
• Provide daily oversight and interface with product and statement teams focusing on customer experience, timeliness, efficiency and controls.
• Interface with control partners and own audit/compliance results for Escrow Analysis; manage capacity, productivity, headcount and budget.
• Manage escalations related to customer complaints and tax sales; partner with leaders to implement customer-oriented solutions.

Skills

Ops leadership

Mortgage servicing

Escrow operations

Relationship building

Strategic vision

Communication

People development

Change management

Travel minimal

Job description

Embark on a rewarding and challenging career as a Vice President Operations Manager II with our dynamic team. You'll have the opportunity to make a significant impact by supporting key initiatives, and expanding your skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As the Home Lending Escrow Operations Vice President within the Escrow Analysis department, you will be responsible for overseeing the completion of the monthly escrow analysis statements for our valued customers. You will demonstrate strategic thought leadership, as well as delivery of best practices, you will leverage your deep understanding of Escrow functions and strong operational knowledge to make informed decisions that deliver to each of our businesses.

Job Responsibilities

• Manage highly regulated, high volume back-office functions. Ensure federal obligations are met to deliver an annual Escrow Analysis summary statement.
• Creates an environment that promotes transparency, accountability, and a motivated team.
• Provide daily oversight and interface with product and statement teams, focusing on customer experience, timeliness, efficiency, and controls. Responsible and adhere to all customer SLAs, both external and internal.
• Interface regularly with key control partners and ownership of audit/compliance review results for all functions in Escrow Analysis. Responsible for capacity planning, productivity targets, headcount management and all other budget obligations for the Escrow Analysis organization.
• Oversee escalations related to customer complaints, tax sales, and other matters
• Partner with leaders across the organization to develop and implement customer-oriented and controlled solutions to complex problems facing the operation.

Required qualifications, capabilities, and skills

• Minimum of five years in large scale Operations management roles. Strong knowledge of mortgage servicing, escrow operations
• Experience building strong relationships with internal and external clients, as well as vendors, facilitating successful achievement of goals
• Ability to create and achieve a desired future state vision through influence on group and individual goals, reinforcements and systems
• Excellent written and oral communication skills
• Able to recruit, retain and develop best in class industry leaders, aligned with Mortgage Banking’s employee engagement culture
• Proven ability to innovate, lead and execute at all levels of management. Ability to manage through large scale change
• Minimal travel

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Join an organization that drives on improving customer experience for escrow accounts and monthly payment adjustments.