Executive ITSM & ESM Solution Consultant - North America

Valiantys; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Valiantys is seeking a Principal Solution Consultant to lead complex consulting engagements, shaping value-driven outcomes and governance for enterprise service management and ITSM programs. You will drive executive discovery, oversee architecture at a solution level, and coach senior teams through stage-gate processes.

The role emphasizes advisory rigor, collaboration with Engagement Directors, and maintaining high-quality artifacts and outcomes across multi-domain engagements in a fast-paced

Qualifications

• Proven ownership of large or complex consulting engagements with multiple stakeholders, workstreams, phases, or business domains.
• Experience designing enterprise work management solutions using Atlassian products including Jira Software, Jira Service Management, Operations, Assets, and Confluence.
• Demonstrated experience leading executive-level discovery, advisory workshops, governance forums, and decision-oriented client conversations.
• Strong capability in problem framing, value modeling, KPI definition, roadmapping, operating model design, adoption planning, and benefits tracking.
• Fluency in stage-gate governance, iterative delivery, consulting methodology, and outcome-based advisory practices.
• Strong familiarity with enterprise delivery, ITSM, Agile, Work Management, service management, and adjacent Atlassian ecosystem considerations.

Responsibilities

• Lead complex solution consulting engagements where business intent, operating model, value case, governance, and delivery approach need to be clarified before or during delivery.
• Provide executive-level discovery and advisory leadership without owning account commercials, pricing, close plans, or portfolio strategy.
• Shape business and operating-model architecture at the solution consulting level without owning detailed technical architecture, integrations, data flows, or platform standards.
• Raise the quality of solution consulting work through methodology stewardship, stage-gate discipline, artifact quality, and coaching.
• Lead executive-level discovery to clarify business intent, transformation constraints, value targets, operating model impacts, risks, and success measures.
• Translate ambiguous business problems into structured consulting narratives, decision paths, phased approaches, and measurable outcome models.
• Frame current-state and future-state narratives that connect people, process, technology, governance, adoption, and value realization.
• Guide senior stakeholders toward decision-ready recommendations while keeping the engagement grounded in feasible delivery and customer maturity.

Skills

Executive discovery

Value modeling

Stage-gate governance

Problem framing

Executive communication

Coaching

Leadership

Stakeholder management

Tools

Jira Software

Jira Service Management

Confluence

ServiceNow

Zendesk

BMC

Job description

Valiantys is seeking a Principal Solution Consultant to lead complex consulting engagements, shaping value-driven outcomes and governance for enterprise service management and ITSM programs. You will drive executive discovery, oversee architecture at a solution level, and coach senior teams through stage-gate processes.

The role emphasizes advisory rigor, collaboration with Engagement Directors, and maintaining high-quality artifacts and outcomes across multi-domain engagements in a fast-paced