Executive IT Support Technician – Onsite

Cimarron Software Services, Inc.; Huntsville (AL); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Major Medical Insurance

Vision Care

Preventive Care

Life Insurance and AD&D

Short-Term Disability Insurance

Long-Term Disability Insurance

401(k) with Company Matching

Flexible Spending Accounts

Paid Time Off and Holidays

Job summary

Cimarron Software Services, Inc. seeks an Executive Support Service Technician to support the Missile Defense Agency at Redstone Arsenal in Huntsville, AL.

The role delivers high-level assistance to Senior Executive Service members, generals, and federal staff, while deploying and troubleshooting computer systems and mobile devices in a demanding, security-conscious environment. Responsibilities include remote and onsite troubleshooting, mission and conference support, and timely status updates

Qualifications

• U.S. citizens only due to security requirements.
• Ability to pass a pre-employment background check and drug screening.
• Current DoD 8570.01 IAT Level II certification such as CompTIA Security+ CE or higher.
• 2 years of related experience in relevant business systems, OS, and servers.
• Experience working in a customer-facing role.

Responsibilities

• Provide support to Senior Executive Service members and high-ranking officers.
• Deploy, configure, and troubleshoot computer systems.
• Provide remote and onsite troubleshooting for break-fix issues.
• Provide mission, test, event, and conference support.
• Deploy, configure, and troubleshoot mobile devices.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects.
• Provide a rotation of on-call support.

Skills

Executive support

Customer-facing

IT troubleshooting

System deployment

On-site support

Job description

Cimarron Software Services, Inc. seeks an Executive Support Service Technician to support the Missile Defense Agency at Redstone Arsenal in Huntsville, AL.

The role delivers high-level assistance to Senior Executive Service members, generals, and federal staff, while deploying and troubleshooting computer systems and mobile devices in a demanding, security-conscious environment. Responsibilities include remote and onsite troubleshooting, mission and conference support, and timely status updates