Executive Support Service Technician

Cimarron Software Services, Inc.; Huntsville (AL); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Major Medical Insurance

Vision Care

Preventive Care

Life Insurance and AD&D

Short-Term Disability Insurance

Long-Term Disability Insurance

401(k) with Company Matching

Flexible Spending Accounts

Paid Time Off and Holidays

Job summary

Cimarron Software Services, Inc. seeks an Executive Support Service Technician to support the Missile Defense Agency at Redstone Arsenal in Huntsville, AL.

The role delivers high-level assistance to Senior Executive Service members, generals, and federal staff, while deploying and troubleshooting computer systems and mobile devices in a demanding, security-conscious environment. Responsibilities include remote and onsite troubleshooting, mission and conference support, and timely status updates

Qualifications

• U.S. citizens only due to security requirements.
• Ability to pass a pre-employment background check and drug screening.
• Current DoD 8570.01 IAT Level II certification such as CompTIA Security+ CE or higher.
• 2 years of related experience in relevant business systems, OS, and servers.
• Experience working in a customer-facing role.

Responsibilities

• Provide support to Senior Executive Service members and high-ranking officers.
• Deploy, configure, and troubleshoot computer systems.
• Provide remote and onsite troubleshooting for break-fix issues.
• Provide mission, test, event, and conference support.
• Deploy, configure, and troubleshoot mobile devices.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects.
• Provide a rotation of on-call support.

Skills

Executive support

Customer-facing

IT troubleshooting

System deployment

On-site support

Job description

Posting/External Job Title

Location

Remote/Onsite/Hybrid

100% Onsite

Job Type

Full-time

# of Hires Needed

1

Education

None

Travel

Up to 10%

Security Clearance Required

Secret

Pay Range (All offers will be based on experience)

$83,000 - $90,000/yr.

Position Introduction/Key Duties

Cimarron is seeking an Executive Support Service Technician to supportthe Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at the Redstone Arsenal in Huntsville, AL.

Key Duties:

• Provide support to general customers and Senior Executive Service members, General Officers, Flag Officers, Military Officers at the O-5 rank or higher and Federal Civil Servants.


• Deploy, configure, and troubleshoot computer systems.


• Provide remote and onsite troubleshooting support for break-fix issues.


• Provide mission, test, event, and conference support.


• Deploy, configure, and troubleshoot mobile devices.


• Provide escalation and status updates to MDA customers.


• Provide technical support for enterprise projects.


• Resolve daily battle rhythm tasks.


• Provide printer support.


• Deploy, configure, and troubleshoot software applications.


• Provide a rotation of on-call support.
  

Required/Desired Skills, Experience, and Education

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.


• Ability to complete a pre-employment background check and drug screening, which will include, but is not limited to, testing for marijuana use.


• This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.


• 2 years of related experience in relevant business systems, operating systems, and servers and/or experience in project management of small initiatives, and troubleshooting.


• Experience working in a customer-facing role.


• Current DoD 8570.01 IAT Level II certification such as CompTIA security+ CE or higher.

Desired Skills, Experience, and Education:

• 3 or more years of experience working in a management or leadership position.


• Experiencesupporting senior executives and military officers at the O-5 rank or higher.

This position is anticipated to close to applications on November 8, 2026. If the application window is extended, this posting will be updated.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Resumes should list employment dates in month/year format (e.g., January 2020 – March 2024) for each position to meet customer and contract documentation requirements.

Cimarron offers an outstanding Benefits Package including:

• Major Medical and Hospitalization


• Vision Care


• Preventive Care


• Ancillary Benefits
  
  
  
  • Life Insurance and AD&D
  
  
  • Short-Term Disability Insurance
  
  
  • Voluntary Long-Term Disability Insurance
  
  
  • Voluntary Additional Life and Dependent Life Insurance
  
  
  
  


• 401(k) with Company Matching


• Flexible Spending Accounts


• Direct Deposit


• Other Benefits
  
  
  
  • Paid Time Off (PTO) and Holiday Leave
  
  
  • Education Reimbursement
  
  
  • Wellness Program
  
  
  
  

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