Mission-Critical IT Help Desk Specialist - Secret Cleared

LaunchTech; Huntsville (AL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

Paid Time Off (PTO)

Mission-driven work with growth

Job summary

LaunchTech is seeking dynamic IT professionals to join our veteran-owned team at Redstone Arsenal, Huntsville, AL, supporting the Missile Defense Agency on the IRES contract. The role emphasizes mission-critical IT operations, data analysis, and customer-facing service delivery in a security-conscious environment.

You will perform data collection and analysis, remote troubleshooting, and provide status updates to MDA customers while supporting Service Desk workflows and enterprise projects.

Qualifications

• 6+ years of general (full-time) work experience.
• 6+ months of IT experience.
• Experience in a customer-facing role.
• Experience with Microsoft Office and Access Database.
• Ability to work independently and in a team.
• Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE).
• Must have, or obtain, an active DoW Secret Security Clearance

Responsibilities

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.

Skills

Customer facing

Independent work

Team collaboration

MS Office

Access DB

IAT II Certification

Tools

Remedy

MS Office

Access Database

Job description

LaunchTech is seeking dynamic IT professionals to join our veteran-owned team at Redstone Arsenal, Huntsville, AL, supporting the Missile Defense Agency on the IRES contract. The role emphasizes mission-critical IT operations, data analysis, and customer-facing service delivery in a security-conscious environment.

You will perform data collection and analysis, remote troubleshooting, and provide status updates to MDA customers while supporting Service Desk workflows and enterprise projects.