Executive IT Analyst II – In-Office Support

TALENT Software Services; Charlotte (NC); On-site; USD 55,000 - 83,000; Full time

Job summary

Magnit is seeking an IT professional to provide high-touch customer service and advanced technical support to executive level staff in a fully in-person role in the Charlotte, NC area. The position requires responding to incidents, deploying hardware and software, and collaborating with cross-functional teams to resolve issues quickly.

The ideal candidate has a Bachelor’s degree (or equivalent experience), 5+ years in infrastructure/desktop support, and strong MS Office and Windows expertise.

Qualifications

• Bachelor's Degree (minimum) or equivalent work experience
• Advanced technical troubleshooting skills
• Strong customer service/soft skills
• Ability to multitask in a fast-paced environment
• Experience with remote support tools and MS Office applications
• Familiarity with Windows and Corning standard software and services
• Experience supporting C-suite executives a plus
• Strong written and verbal communication skills

Responsibilities

• Respond to incidents, tasks, or forms for IT work performed
• Provide high-touch customer service and technical support up to executive level
• Deploy and support hardware, software, and services on desktop and mobile devices
• Participate in on-call rotation for executives
• Identify recurring issues and document as Problems for escalation
• Maintain awareness of potential issues and communicate with management
• Bridge between technology groups and business units
• Recommend process improvements and follow Corning procedures
• Support home network and mobile configurations including InTune

Skills

Advanced troubleshooting

Customer service

Multitasking

Remote support

Interpersonal skills

Client communication

Team collaboration

Change adaptability

Education

Bachelor's degree (minimum)

Tools

MS Office suite

Windows OS

Microsoft InTune

Remote support tools

Job description

Magnit is seeking an IT professional to provide high-touch customer service and advanced technical support to executive level staff in a fully in-person role in the Charlotte, NC area. The position requires responding to incidents, deploying hardware and software, and collaborating with cross-functional teams to resolve issues quickly.

The ideal candidate has a Bachelor’s degree (or equivalent experience), 5+ years in infrastructure/desktop support, and strong MS Office and Windows expertise.