IT Support Specialist

Elevait Solutions LLC; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Elevait Solutions LLC in Charlotte, NC is seeking an Executive IT Support Specialist to deliver hands-on desktop and mobile support for senior executives. You will resolve issues on Windows and Mac, support iOS/Android devices, and participate in after-hours on-call rotation for leadership teams.

The role requires 5+ years in desktop or infrastructure support, strong ITSM experience, and a proactive, customer-focused approach to problem solving with remote tools and MDM capabilities.

Qualifications

• 5+ years in desktop support and/or infrastructure support.
• Bachelor's degree or equivalent experience.
• Advanced troubleshooting across Windows, iPhone, and Android devices.

Responsibilities

• Provide in-person technical support to senior executives and their staff.
• Log and track incidents, requests, and tasks in the ticketing system.
• Troubleshoot hardware, software, and network issues on laptops/desktops.
• Configure and support smartphones/tablets, including personal devices.
• Set up home networks and coordinate with internet providers as needed.
• participate in after-hours on-call rotation for executives, with some 24x7 coverage.
• Identify recurring issues, document as problems, and escalate appropriately.
• Work within incident, request fulfillment, and problem management processes.
• Serve as the technical link between IT groups and the business, suggesting improvements.

Skills

Executive/VIP desktop support

Mobile device configuration

ITIL-style incident management

Education

Bachelor's degree or equivalent experience

Tools

Remote support tools

ITSM software

Job description

Job Title: Executive IT Support Specialist
Industry: Manufacturing
Location: Charlotte NC
Shift: Full time, 40 hrs/week, days, with after-hours on-call rotation

Client Overview

Our client is a global materials science company with more than 170 years of history. It makes specialty glass, ceramics, and optical fiber used in consumer electronics, telecom networks, automotive, and life sciences. This role sits within corporate IT and gives dedicated, hands-on support to the company's senior leadership team.

Top 3 Skills

• Executive/VIP desktop support on Windows and Mac, including remote support tools
• Mobile device configuration and management for iOS and Android (MDM enrollment, data transfers)
• ITIL-style incident, request, and problem management in a ticketing system

What You'll Do

• Provide in-person technical support to senior executives and their administrative staff
• Log and work incidents, requests, and tasks for all support, including direct and walk-up requests
• Troubleshoot and resolve hardware, software, and service issues on laptops and desktops, including installs and upgrades
• Deploy, configure, and support smartphones and tablets, including some executives' personal devices
• Set up and troubleshoot executives' home wireless networks and coordinate with internet providers
• Take part in an after-hours on-call rotation for executives; coverage for some C-suite leaders may be 24x7
• Spot recurring issues, document them as problems, and escalate to the right team
• Work to priority matrix and response targets within incident, request fulfillment, and problem management processes
• Act as the technical link between IT groups and the business, and recommend process improvements
• Travel occasionally as needed, mostly domestic, with international travel possible

What We Need From You

• 5+ years in desktop support and/or infrastructure support; bachelor's degree or equivalent experience
• Advanced troubleshooting across Windows, iPhone, and Android devices, plus home network and wireless setup
• Hands-on experience with remote support tools and ticket-based ITSM workflows
• Able to work fully on site and cover after-hours on-call, including some 24x7 coverage
• Authorized to work in the U.S. without sponsorship, now or in the future

Preferred / Bonus

• Direct support experience with C-suite executives in a corporate environment
• Microsoft Intune or a comparable MDM platform