Executive IT Support Specialist - Hybrid, High-Impact

Trustees of University of Pennsylvania; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

The University of Pennsylvania's Information Systems & Computing (ISC) seeks an IT Support Specialist, Executive Support, to deliver high-level technical assistance to Penn's leadership and central administration. This role blends on-site and remote support to ensure fast, confidential resolution of complex issues.

You will work with diverse campus clients, coordinate with HireIT and executive offices, and contribute to IT projects and services that keep Penn's operations running smoothly.

Responsibilities

• Interact daily with university leadership to provide on-site and remote IT support, maintaining confidentiality.
• Engage with clients of varying technical backgrounds to offer high-quality support via multiple channels.
• Build and maintain relationships; communicate Penn computing policies and practices.
• Participate in IT projects and HireIT initiatives; support executive IT needs.

Job description

The University of Pennsylvania's Information Systems & Computing (ISC) seeks an IT Support Specialist, Executive Support, to deliver high-level technical assistance to Penn's leadership and central administration. This role blends on-site and remote support to ensure fast, confidential resolution of complex issues.

You will work with diverse campus clients, coordinate with HireIT and executive offices, and contribute to IT projects and services that keep Penn's operations running smoothly.