Executive IT Support Specialist - Cloud & Onsite

Siemens Mobility; Arlington (VA); On-site; USD 73,000 - 99,000; Full time

Job summary

Siemens Government Technologies (SGT) IT organization is seeking a motivated IT Support Analyst to deliver Tier 1 service desk support, troubleshoot issues, and collaborate with IT experts across functional groups at our Crystal City office in Arlington, VA.

You will provide high-touch, customer-focused IT support to the executive leadership team and staff, manage on-site visits, onboarding/offboarding, and coordinate with Systems Administrators to resolve operational issues.

Qualifications

• Associates of Applied Science or higher degree in Computer and/or Information Technology or comparable technical foundational certifications in ITIL, CompTIA A+, AWS, or Azure
• Minimum of 1 year of experience in a service/help desk or technical support role.
• Experience supporting Microsoft Office and Microsoft 365
• Strong problem-solving skills and methodical troubleshooting are required.
• Ability to learn new skills and keep current with rapidly changing information technology.
• Ability to work independently.
• Ability to deliver high-touch, customer-focused IT support for executive leadership and others in a corporate headquarters environment.
• Ability to commute daily to the Crystal City office and maintain punctual attendance during required hours (Monday through Friday 8:00am to 5:00pm EST)
• Comfortable working in a collaborative, in-person environment with frequent interaction with office staff.
• Flexibility to support after-hours or weekend IT support needs for critical incidents or scheduled maintenance.

Responsibilities

• Monitor incoming service desk tickets to understand broad trends and identify dependencies
• Collaborate with IT team members to ensure that support requests are resolved promptly
• Identify opportunities to improve the quality and efficiency of the support process and implement best practices
• Identify, research, and resolve technical problems
• Provide support for AWS and Microsoft 365 cloud solutions
• Troubleshoot IT operational issues with Systems Administrators
• Provide IT support to ELT, customers, and visitors at the headquarters with professionalism and urgency
• Serve as the primary contact for IT issues in Crystal City office
• Provide onsite IT support and conduct regular walkthroughs in the office
• Maintain and troubleshoot IT supported hardware and coordinate repairs/replacements
• Support onboarding and offboarding processes for employees, including workstation setup and account provisioning

Skills

Customer service

Troubleshooting

Communication

Independent work

Education

AS or higher in IT/CompSci

Tools

Microsoft Office

Microsoft 365

Job description

Siemens Government Technologies (SGT) IT organization is seeking a motivated IT Support Analyst to deliver Tier 1 service desk support, troubleshoot issues, and collaborate with IT experts across functional groups at our Crystal City office in Arlington, VA.

You will provide high-touch, customer-focused IT support to the executive leadership team and staff, manage on-site visits, onboarding/offboarding, and coordinate with Systems Administrators to resolve operational issues.