IT Support Analyst

Siemens Mobility; Arlington (VA); On-site; USD 73,000 - 99,000; Full time

Job summary

Siemens Government Technologies (SGT) IT organization is seeking a motivated IT Support Analyst to deliver Tier 1 service desk support, troubleshoot issues, and collaborate with IT experts across functional groups at our Crystal City office in Arlington, VA.

You will provide high-touch, customer-focused IT support to the executive leadership team and staff, manage on-site visits, onboarding/offboarding, and coordinate with Systems Administrators to resolve operational issues.

Qualifications

• Associates of Applied Science or higher degree in Computer and/or Information Technology or comparable technical foundational certifications in ITIL, CompTIA A+, AWS, or Azure
• Minimum of 1 year of experience in a service/help desk or technical support role.
• Experience supporting Microsoft Office and Microsoft 365
• Strong problem-solving skills and methodical troubleshooting are required.
• Ability to learn new skills and keep current with rapidly changing information technology.
• Ability to work independently.
• Ability to deliver high-touch, customer-focused IT support for executive leadership and others in a corporate headquarters environment.
• Ability to commute daily to the Crystal City office and maintain punctual attendance during required hours (Monday through Friday 8:00am to 5:00pm EST)
• Comfortable working in a collaborative, in-person environment with frequent interaction with office staff.
• Flexibility to support after-hours or weekend IT support needs for critical incidents or scheduled maintenance.

Responsibilities

• Monitor incoming service desk tickets to understand broad trends and identify dependencies
• Collaborate with IT team members to ensure that support requests are resolved promptly
• Identify opportunities to improve the quality and efficiency of the support process and implement best practices
• Identify, research, and resolve technical problems
• Provide support for AWS and Microsoft 365 cloud solutions
• Troubleshoot IT operational issues with Systems Administrators
• Provide IT support to ELT, customers, and visitors at the headquarters with professionalism and urgency
• Serve as the primary contact for IT issues in Crystal City office
• Provide onsite IT support and conduct regular walkthroughs in the office
• Maintain and troubleshoot IT supported hardware and coordinate repairs/replacements
• Support onboarding and offboarding processes for employees, including workstation setup and account provisioning

Skills

Customer service

Troubleshooting

Communication

Independent work

Education

AS or higher in IT/CompSci

Tools

Microsoft Office

Microsoft 365

Job description

• Arlington - Virginia - United States of America

Siemens Government Technologies’ (SGT) IT organization is looking for a highly motivated IT Support Analyst with a strong desire to solve technical problems, excellent communication skills, and a passion for customer service.

As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support, troubleshooting technical issues, and collaborating with the subject matter experts in the IT functional groups.

Responsibilities:

• Monitor incoming service desk tickets to understand broad trends and identify dependencies that individual agents can’t see when working on an individual ticket
• Collaborate with IT team members to ensure that support requests are resolved in a timely and efficient manner
• Identify opportunities to improve the quality and efficiency of the support process, and implement best practices and process improvements as needed
• Identify, research, and resolve technical problems
• Provide support for SGT’s AWS and Microsoft 365 cloud solutions
• Closely work with Systems Administrators to troubleshoot and resolve IT operational issues
• Provide exceptional, responsive IT support to the executive leadership team (ELT), customers, and visitors at SGT’s corporate headquarters, ensuring their technology needs are met with professionalism and urgency during all interactions.
• Serve as the primary point of contact for IT issues arising within the SGT’s Crystal City office.
• Provide onsite IT support for the office and conduct regular walkthroughs to proactively identify and resolve potential IT issues in the office environment.
• Maintain and troubleshoot IT supported hardware and coordinate repairs or replacements as needed.
• Support onboarding and offboarding processes for employees, including workstation setup and account provisioning.

Requirements:

• Associates of Applied Science or higher degree in Computer and/or Information Technology or comparable technical foundational certifications in ITIL, CompTIA A+, AWS, or Azure
• Minimum of 1 year of experience in a service/help desk or technical support role.
• Experience supporting Microsoft office and Microsoft 365
• Strong problem-solving skills and methodical troubleshooting are required.
• Ability to learn new skills and keep current with rapidly changing information technology.
• Ability to work independently.
• Ability to deliver high-touch, customer-focused IT support for executive leadership and others in a corporate headquarters environment.
• Ability to commute daily to the Crystal City office and maintain punctual attendance during required hours (Monday through Friday 8:00am to 5:00pm EST)
• Comfortable working in a collaborative, in-person environment with frequent interaction with office staff.
• Flexibility to support after-hours or weekend IT support needs for critical incidents or scheduled maintenance.

Preferred:

Location Requirement:

• Crystal City Office, Arlington, VA

Security Requirements:

• Candidate must be a United States Citizen with the ability to obtain and maintain a U.S. Government Security Clearance.

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $73,440.00 - $99,246.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Criminal History

Qualified applications with arrest or conviction records will be considered foret employment in accordance with applicable local and state laws.