Executive IT Support Technician II

Sierra Nevada Corporation; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with 150% match

3 weeks paid time off

Medical, dental, vision plans

Job summary

Sierra Nevada Corporation seeks an experienced IT Support Technician II in Arlington, VA, to provide advanced support for desktop and laptop computers in a high-profile executive environment. The successful candidate will troubleshoot complex issues, install software, and maintain IT infrastructure to ensure seamless operations for senior leadership and dignitaries.

The role also includes providing technical support for meetings and maintaining hospitality standards. Qualifications include a related degree or relevant experience, strong troubleshooting skills, and the ability to ensure high executive satisfaction.

Qualifications

• Minimum of 1 year relevant experience or 3 years related experience.
• Experience with AI tools for troubleshooting.
• Proven desktop support for corporate leadership.

Responsibilities

• Provide white-glove support for executive leadership.
• Diagnose and resolve hardware and software issues.
• Maintain technical documentation and standard procedures.

Skills

Technical Troubleshooting

Communication

Customer Service

Problem Solving

Teamwork

Education

Associate’s degree in IT or related field

Tools

ServiceNow

Microsoft Certified IT Professional (MCITP)

Job description

Sierra Nevada Corporation seeks an experienced IT Support Technician II in Arlington, VA, to provide advanced support for desktop and laptop computers in a high-profile executive environment. The successful candidate will troubleshoot complex issues, install software, and maintain IT infrastructure to ensure seamless operations for senior leadership and dignitaries.

The role also includes providing technical support for meetings and maintaining hospitality standards. Qualifications include a related degree or relevant experience, strong troubleshooting skills, and the ability to ensure high executive satisfaction.