Executive IT Support Specialist

spacex; Hawthorne (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a pioneering company as an Executive IT Support Specialist, where your expertise will ensure that the executive team has seamless access to state-of-the-art technology. This role involves designing and supporting a variety of IT solutions, investigating new technologies, and working closely with IT teams to enhance operational efficiency. Your ability to prioritize and respond swiftly to executive needs will be crucial in this fast-paced environment. If you’re a motivated technologist with a passion for problem-solving and innovation, this is the perfect opportunity to make a significant impact on a mission-driven organization focused on exploring the stars.

Qualifications

• 3+ years of experience in enterprise IT support.
• Excellent communication skills are required for this role.

Responsibilities

• Design and support technologies for the executive team.
• Investigate and recommend new technologies to improve efficiency.

Skills

Enterprise IT Support

Windows Operating System

OS X

iOS

Android

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Outlook

Video Conferencing Technologies

Education

Bachelor's Degree in Computer Science or Engineering

Tools

Microsoft SharePoint Server

WebEx

Skype

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

EXECUTIVE IT SUPPORT SPECIALIST SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will assure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

RESPONSIBILITIES:

1. Design, document, deploy, and support a wide range of technologies used by the executive team.
2. Investigate, trial, and recommend new and upgraded technologies that would increase efficiency and/or effectiveness of the executive team.
3. Work closely with the corporate Information Technology, Applications, and Information Security teams to assure enterprise solutions will enable the executive team.
4. Manage schedules and provide after-hours and weekend support when necessary.

BASIC QUALIFICATIONS:

1. 3+ years of experience in enterprise IT support.
2. Experience with Windows, OS X, IOS, and Android operating systems.
3. Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator.
4. Experience with WebEx, Skype, and other video conferencing technologies.

PREFERRED SKILLS AND EXPERIENCE:

1. Bachelor’s degree in computer science or engineering.
2. Strong general computer technology skills.
3. Demonstrated knowledge in both wired and wireless network technologies.
4. Due to the high visibility of this position, excellent written, verbal, and phone communications skills.
5. Knowledge of emerging technologies (latest and greatest hardware/software).
6. Experience working with and supporting an executive client group.
7. Ability to prioritize executive support issues above all else.
8. Ability to make independent judgment calls to resolve urgent and critical matters.
9. Ability to provide lightning-speed response to all executive support requests.
10. Can-do attitude, defaulting to “yes, we will figure out a way.”
11. Desire to not rest until problems are solved.
12. Ability to proactively test for possible failure scenarios and consider edge cases.

ADDITIONAL REQUIREMENTS:

1. Willing to work overtime and weekends when needed.
2. Ability to lift 30 lbs. unassisted.

ITAR REQUIREMENTS:

1. To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at [phone].