Executive Client Support Specialist (iSolved HCM Experience Required)

Clarity HCM; Santa Rosa Beach (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for an Executive Client Support Specialist who excels in delivering exceptional service to top-tier clients. This pivotal role focuses on leveraging deep expertise in Human Capital Management, particularly with the iSolved platform, to ensure client satisfaction and success. The ideal candidate will be a proactive problem-solver, adept at managing high-value relationships and providing tailored support. Enjoy the flexibility of 100% remote work, unlimited PTO, and a competitive salary package in a collaborative and dynamic environment. If you're passionate about client success and thrive in a fast-paced setting, this opportunity is for you.

Benefits

Unlimited PTO

401k Match + Immediate Vesting

100% Remote Work

Qualifications

• 5+ years in HCM industry with expertise in iSolved platform.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Serve as primary contact for top-tier clients, providing tailored support.
• Utilize iSolved knowledge to troubleshoot and optimize client workflows.

Skills

Problem-solving

Customer service

Client relationship management

Communication skills

HCM processes knowledge

Tools

iSolved platform

Zoom

Teams

Desk/Teamwork.com

Job description

Job Title: Executive Client Support Specialist Location: 100% Remote Employment Type: Full-Time

About Us: Clarity HCM is a Certified Network Partner with Isolved HCM. We were founded by two industry veterans that saw far too often the service experience lacking in the HCM arena. We offer our clients a true partnership to not only deliver on exceptional service but to become a true extension of their business.

Job Overview: We are seeking an experienced Executive Client Support Specialist to join our team and provide exceptional support to a select group of our top-tier clients. This role is pivotal in ensuring client satisfaction and success by leveraging deep expertise in the Human Capital Management (HCM) space, with a specific focus on the iSolved platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service and a proven track record of managing high-value client relationships.

Key Responsibilities:

• Serve as the primary point of contact for a small portfolio of our most valued clients, delivering tailored, white-glove support.
• Utilize extensive knowledge of the iSolved platform to troubleshoot issues, provide solutions, and optimize client workflows.
• Proactively identify client needs, anticipate challenges, and implement effective resolutions to ensure a seamless experience.
• Collaborate cross-functionally with internal teams to address escalated issues and enhance client outcomes.
• Maintain detailed documentation of client interactions, solutions, and feedback to support continuous improvement.
• Act as a trusted advisor, offering insights and best practices to maximize the value clients derive from our services.

Qualifications:

• Minimum of 5 years of experience in the HCM industry, with hands-on expertise in the iSolved platform (required).
• Exceptional problem-solving skills with a demonstrated ability to resolve complex client issues efficiently.
• Strong customer service orientation, with a focus on building and maintaining long-term client relationships.
• Comprehensive understanding of HCM processes and how they integrate with the iSolved platform.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical stakeholders.
• Self-motivated and highly organized, with the ability to manage multiple priorities in a fast-paced, remote environment.
• Proficiency with remote collaboration tools (e.g., Zoom, Teams, Desk/Teamwork.com software) is a plus.

What We Offer:

• 100% Remote Work: Enjoy the flexibility of working from anywhere.
• Unlimited PTO: Take the time you need to recharge and maintain a healthy work-life balance.
• 401k Match + Immediate Vesting: Start building your future with matching contributions and vesting from Day 1.
• Competitive salary and additional benefits