Executive IT Support Lead - Onsite for Executives

Transamerica Corporation; United States; On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Job summary

Transamerica Corporation seeks an Executive Technology Support specialist to deliver personalized technical services to top executives and their staff on-site in New York City. You will handle hardware, software, and connectivity issues, manage Microsoft 365 tools, and ensure secure access and devices are ready for travel and events.

The role requires five+ years of senior-end user support in a large corporate setting, strong communication, and the ability to coordinate with global teams and

Qualifications

• Five or more years of experience delivering technology services or providing end-user technical support in a large corporate environment.
• Demonstrated experience directly supporting senior executives, board members, or other high-profile users.
• Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.
• Excellent verbal and written communication skills, including the ability to explain technical issues clearly to nontechnical audiences.
• Strong interpersonal, conflict-resolution, problem-solving, and negotiation skills.
• Ability to influence and coordinate technical and business colleagues without direct reporting authority.
• Demonstrated discretion, professionalism, and composure during urgent or highly visible situations.
• Experience collaborating with global teams and a strong commitment to customer satisfaction.

Responsibilities

• Provide responsive and personalized technical support to executive leadership, board members, and executive support teams.
• Serve as a primary point of contact for executive technology issues and escalations, maintaining ownership through resolution and follow-up.
• Efficiently diagnose and resolve hardware, software, connectivity, mobile-device, and collaboration-platform issues.
• Support Windows and Mac computers, smartphones, tablets, printers, and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Configure and troubleshoot multifactor authentication, secure remote access, wireless connectivity, and mobile-device management tools.
• Coordinate executive onboarding, device deployments, equipment upgrades, office moves, and technology preparation for business travel.

Skills

Executive support

End-user support

Communication skills

Security awareness

Problem solving

Negotiation

Global collaboration

Education

Bachelor’s degree in information technology / computer science / business management

Tools

Microsoft 365

MS Teams

SharePoint

OneDrive

Job description

Transamerica Corporation seeks an Executive Technology Support specialist to deliver personalized technical services to top executives and their staff on-site in New York City. You will handle hardware, software, and connectivity issues, manage Microsoft 365 tools, and ensure secure access and devices are ready for travel and events.

The role requires five+ years of senior-end user support in a large corporate setting, strong communication, and the ability to coordinate with global teams and