Executive IT Support Lead — End-User & Conference Room Tech

Neuronetics, Inc. / Greenbrook Mental Wellness Centers

Malvern (Chester County)

On-site

USD 90,000 - 120,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Neuronetics, Inc. is seeking an IT Support Lead to own and continually improve the end-user support function. You will lead Freshservice operations, manage escalations, and ensure a superior technology experience for all employees, including executives.

You will provide hands-on leadership, balance strategic oversight with daily ticket work, and coordinate across teams for Windows, macOS, Microsoft 365, Intune, and conference-room technology to enable business-critical meetings and events.

Qualifications

7+ years of progressive IT support experience.
Experience owning a support function as a lead or service desk leader.
Experience supporting onsite and remote users on Windows and macOS in Microsoft 365.
Experience supporting conference rooms, executive meetings, Board meetings, training sessions.
Associate's or Bachelor's in IT/CS or equivalent professional experience.

Responsibilities

Own IT support function and Freshservice operation.
Provide functional leadership, coaching, and workload coordination to IT support resources; supervise when applicable.
Senior escalation point for complex end-user issues; maintain support standards.
Hands-on support for Windows and macOS laptops, Microsoft 365, devices, printers, peripherals, connectivity.
Support Intune-managed endpoints; Apple provisioning via Apple Business Manager.
Support Microsoft 365 services, identity requests, Defender endpoints, and related security tasks.
Own employee onboarding, transfers, offboarding, including licensing and access.
Provide tech support for executives and Board meetings; test room technology.
Coordinate response during major incidents and update documentation post-events.
Monitor service metrics and drive continuous improvement.
Maintain documentation, inventory, cross-training to reduce dependency.
Standardize service desk processes across units; potential expansion to other locations.