IT Support Lead: End-User Tech & Executive Experience

Neuronetics, Inc.; Malvern (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Neuronetics, Inc. is seeking an IT Support Lead to own the end‑user support function, oversee Freshservice operations, and drive service quality for a fast‑moving organization.

This hands‑on leadership role includes supervising IT staff when needed, delivering executive support for meetings and events, and coordinating device provisioning, M365, Intune, and endpoint security. Collaborate with IT and security teams to maintain documentation, standardize processes, and ensure a reliable, secure

Qualifications

• 7+ years of progressive IT support, desktop support, or service desk experience.
• Experience owning a support function as a lead or supervisor while remaining hands‑on.
• Experience supporting onsite and remote users on Windows and macOS in Microsoft 365 environments.

Responsibilities

• Own the IT support function and Freshservice operations, including ticket intake, prioritization, escalation, and reporting.
• Provide functional leadership and coaching to IT support resources; supervise staff when applicable.
• Serve as senior escalation point for complex end‑user issues and maintain high standards of responsiveness and professionalism.
• Provide hands‑on support for Windows/macOS laptops, M365, mobile devices, printers, and related tech.
• Oversee endpoint management provisioning, deployment, and lifecycle activities (Intune, Apple Business Manager).
• Support identity and access management, Defender endpoints, and security posture with stakeholders.
• Handle onboarding/offboarding logistics and equipment provisioning for employees.
• Coordinate executive support for meetings, town halls, and conference rooms; test room tech and contingency options.
• Monitor service metrics (response times, backlogs, CSAT) and drive continuous improvement.

Skills

Windows 11 support

Microsoft 365

Intune

Entra ID

Apple Business Manager

Microsoft Defender

Freshservice

ServiceNow

Jira Service Management

Teams Rooms/AV

PowerShell

ITIL 4 Foundation

Certification prep (A+/N+/Security+)

Education

Associate's or Bachelor's Degree in IT/CS or related field

Tools

Microsoft Intune

Apple Business Manager

Microsoft Entra ID

Microsoft Defender ecosystem

Job description

Neuronetics, Inc. is seeking an IT Support Lead to own the end‑user support function, oversee Freshservice operations, and drive service quality for a fast‑moving organization.

This hands‑on leadership role includes supervising IT staff when needed, delivering executive support for meetings and events, and coordinating device provisioning, M365, Intune, and endpoint security. Collaborate with IT and security teams to maintain documentation, standardize processes, and ensure a reliable, secure