Executive IT Support Engineer — White-Glove for Executives

United States Digital Space LLC; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

United States Digital Space LLC in San Francisco is building an executive support function within IT, hiring an IT Support Engineer to lead white-glove service for our executives, ABPs, and the board. You will define the service model, runbooks, intake and escalation paths, and trusted relationships to make it work.

You will own the request end to end and coordinate with IT Engineering pods as needed. The role requires 7+ years in IT support and 3+ years in executive support, with a focus on

Qualifications

• 7+ years of experience in IT support and 3+ years in executive support.
• Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service.
• Experience supporting executives, their assistants, or a board to a white-glove standard.
• A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told.
• Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle.
• AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure.

Responsibilities

• Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members.
• Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure.
• Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage.
• Create exec-support runbooks and SLAs that keep the service consistent as it grows.
• Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go.
• Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them.

Skills

Executive support

IT support

macOS

Security

Education

Bachelor's degree

Tools

AV equipment

Runbooks

Job description

United States Digital Space LLC in San Francisco is building an executive support function within IT, hiring an IT Support Engineer to lead white-glove service for our executives, ABPs, and the board. You will define the service model, runbooks, intake and escalation paths, and trusted relationships to make it work.

You will own the request end to end and coordinate with IT Engineering pods as needed. The role requires 7+ years in IT support and 3+ years in executive support, with a focus on