Executive IT Support Engineer for Corporate Endpoints

Red Robin; United States; À distance; USD 75 000 - 106 000; Plein temps

Résumé du poste

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality IT support for the Restaurant Support Center, executive leadership, remote team members, and field users. This hands-on role spans Windows and macOS, Microsoft 365, Intune, Entra ID, ServiceNow, and Teams Rooms, emphasizing ownership and excellent service.

You will diagnose and resolve incidents end-to-end, create documentation, and participate in improvements to support processes, endpoint standards, and

Qualifications

• 5+ years of hands-on experience in corporate IT support or a similar technical role.
• Experience supporting Executive Leadership, VIP users, or business-critical users.
• Hands-on troubleshooting of Windows PCs, laptops, and Microsoft 365 applications.
• Experience with Exchange Online / Outlook in a corporate environment.
• Knowledge of Microsoft Intune or other enterprise endpoint-management platforms.
• Understanding of Active Directory / Entra ID and basic networking concepts.
• Experience using an ITSM or ticket system such as ServiceNow.
• Ability to diagnose, resolve, and communicate technical issues clearly.

Responsabilités

• Provide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, and related technologies.
• Own incidents from initial contact through resolution with clear communication and follow-up.
• Troubleshoot issues spanning endpoint, identity, application, network, and collaboration technologies; escalate when appropriate.
• Identify recurring issues and recommend solutions to reduce repeats and improve user experience.
• Support Teams Rooms, conference-room tech, and other corporate collaboration solutions.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Assist with endpoint deployment, software distribution, and device lifecycle activities.

Connaissances

Technical troubleshooting

Customer service

Communication

Ownership

Documentation

Organization

Collaboration

Prioritization

Formation

High school diploma or GED

IT certifications a plus

Outils

Microsoft Intune

Active Directory / Entra ID

Microsoft 365

ServiceNow

Windows & macOS

Teams Rooms

BeyondTrust

Description du poste

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality IT support for the Restaurant Support Center, executive leadership, remote team members, and field users. This hands-on role spans Windows and macOS, Microsoft 365, Intune, Entra ID, ServiceNow, and Teams Rooms, emphasizing ownership and excellent service.

You will diagnose and resolve incidents end-to-end, create documentation, and participate in improvements to support processes, endpoint standards, and