VIP IT Support Engineer—Windows, macOS & Endpoints

Red Robin; Denver (CO); On-site; USD 85,000 - 125,000; Full time

Job summary

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality IT support for RSC team members, executives, and remote staff. You will work across Windows, macOS, M365, Intune, Entra ID, and collaboration tools, solving problems and owning issues through resolution.

In this hands-on role, you will deploy and refresh endpoints, manage devices with Intune, configure identity and security settings, and maintain documentation.

Qualifications

• 5+ years of hands-on experience in corporate IT support or desktop support
• Experience supporting Executive Leadership, VIP users, or other business-critical users
• Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications
• Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment
• Experience with Microsoft Intune or another enterprise endpoint-management platform
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Experience diagnosing and resolving hardware, software, connectivity, identity, and application issues
• Experience supporting users through an ITSM/ticket-management platform such as ServiceNow
• Working knowledge of basic networking concepts, including TCP/IP, Wi-Fi, DNS, and network connectivity troubleshooting
• Demonstrated ability to independently troubleshoot unfamiliar technical problems and drive issues through resolution
• Strong written and verbal communication skills with the ability to explain technical issues clearly to nontechnical users
• Strong customer-service skills and the ability to provide professional support to users at all levels of an organization
• Ability to organize and prioritize competing incidents, service requests, operational responsibilities, and project work
• Strong attention to detail and consistent follow-through

Responsibilities

• Provide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers, peripherals, and related technologies
• Provide professional, high-touch technical support to Executive Leadership and other business-critical users
• Independently diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues
• Own incidents and service requests from initial contact through resolution, maintaining clear communication and appropriate follow-up throughout the support experience
• Troubleshoot issues that may span endpoint, identity, application, network, and collaboration technologies and engage other IT teams when appropriate
• Identify recurring technical issues, investigate root causes, and recommend solutions that reduce repeat incidents and improve the user experience
• Support Microsoft Teams Rooms, conference-room technology, and other corporate collaboration solutions
• Identify opportunities to standardize, automate, or otherwise improve common support processes
• Create and maintain technical documentation, knowledge articles, and support procedures

Skills

Technical Troubleshooting

Ownership & Follow-Through

User Experience

Technical Curiosity

Judgment

Organization

Collaboration

Continuous Improvement

Education

High school diploma or GED

Relevant IT certifications

Tools

Active Directory

Microsoft 365

Microsoft Exchange Online

Microsoft Intune

Entra ID

ServiceNow

BeyondTrust

Job description

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality IT support for RSC team members, executives, and remote staff. You will work across Windows, macOS, M365, Intune, Entra ID, and collaboration tools, solving problems and owning issues through resolution.

In this hands-on role, you will deploy and refresh endpoints, manage devices with Intune, configure identity and security settings, and maintain documentation.