Executive IT Support Analyst — VIP & Global Endpoints

Quantinuum; Broomfield (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Quantinuum in Broomfield, CO is seeking a mid-level Support Services Analyst to join the IT Support Services team. You will triage, own incidents, and deliver hands-on end-to-end IT support across Windows, Linux, MacOS, and collaboration tools.

You will provide white-glove, executive support and coordinate onboarding/offboarding, device provisioning, and access management while working with IT, Engineering, and Information Security to improve service delivery.

Qualifications

• Minimum 2+ years of IT support experience in a fast-paced environment.
• Strong troubleshooting across Windows, Linux, and macOS.
• Experience with ServiceNow ITSM and modern endpoint management (Intune, JAMF).
• Exposure to Azure AD and identity/access management.
• Customer-facing experience, including VIP or executive support.
• Excellent communication skills.

Responsibilities

• Triage and respond to support requests via email or ServiceNow, escalating per SLA.
• Provide hands-on technical support across devices, OS, collaboration tools, and security systems.
• Deliver white-glove support to the Executive Leadership Team.
• Coordinate onboarding/offboarding, provisioning, and equipment readiness for new hires and departures.
• Serve as subject matter expert for user access, software configuration, device management, and A/V in office/hybrid setups.
• Manage incident lifecycle from intake to closure.

Skills

Windows

Linux

MacOS

Executive support

Communication skills

Education

High School Diploma/GED

Tools

ServiceNow

Intune

JAMF

Azure AD

Job description

Quantinuum in Broomfield, CO is seeking a mid-level Support Services Analyst to join the IT Support Services team. You will triage, own incidents, and deliver hands-on end-to-end IT support across Windows, Linux, MacOS, and collaboration tools.

You will provide white-glove, executive support and coordinate onboarding/offboarding, device provisioning, and access management while working with IT, Engineering, and Information Security to improve service delivery.