Executive HQ Help Desk Technician – Mid Shift

castaliasystems; Waipahu (HI); On-site; USD 80,000 - 85,000; Full time

Job summary

Castalia Systems is seeking a Help Desk Technician for a mid-shift role in Honolulu, HI, with a path to full tenure. The schedule runs 10:00 a.m. to 6:00 p.m., supporting HQ executive communications and resources.

You will serve as the front-line contact for ADP hardware, software, and networking issues, coordinating secure/non-secure communications and ITIL-based incident/service management. DoD standards and LRA duties apply.

Qualifications

• Minimum High School Diploma/GED.
• CompTIA Security+ certification.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
• At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
• Basic level skills in system administration and active directory.
• The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
• Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Responsibilities

• Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
• Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
• Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
• Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
• Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
• This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Skills

CompTIA Security+

MS Office

Service desk experience

Active Directory basics

IT concepts & networking

Communication skills

Education

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

ITIL service desk tools

Job description

Castalia Systems is seeking a Help Desk Technician for a mid-shift role in Honolulu, HI, with a path to full tenure. The schedule runs 10:00 a.m. to 6:00 p.m., supporting HQ executive communications and resources.

You will serve as the front-line contact for ADP hardware, software, and networking issues, coordinating secure/non-secure communications and ITIL-based incident/service management. DoD standards and LRA duties apply.