Senior Help Desk Manager – DoD IT Ops Leader

C3EL; Hawaii; On-site; USD 85,000 - 115,000; Full time

Job summary

A government contractor in Honolulu, Hawaii, is seeking a Senior Help Desk Manager to lead their on-site IT support team. This role involves managing Help Desk operations, ensuring SLA compliance, and expert troubleshooting across various network environments. Candidates must have an active Secret clearance and at least 8 years of experience in tiered Help Desk environments. This position offers an opportunity to support critical Department of Defense missions.

Qualifications

• Active US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification.
• 8+ years of experience in tiered Help Desk support.

Responsibilities

• Lead Tier I–III Help Desk operations.
• Supervise Help Desk staff and incident resolution.
• Manage service tickets and response procedures.
• Troubleshoot complex hardware, software, and network issues.
• Ensure compliance with cybersecurity policies.

Skills

Leadership

Incident Resolution

Troubleshooting

Service Level Agreements (SLAs)

Active Directory

Altiris Help Desk

SCCM

Cybersecurity Compliance

Education

High School diploma or equivalent

Tools

Altiris Help Desk

Remedy

Altiris Deployment Solution

Job description

A government contractor in Honolulu, Hawaii, is seeking a Senior Help Desk Manager to lead their on-site IT support team. This role involves managing Help Desk operations, ensuring SLA compliance, and expert troubleshooting across various network environments. Candidates must have an active Secret clearance and at least 8 years of experience in tiered Help Desk environments. This position offers an opportunity to support critical Department of Defense missions.