Executive HQ Help Desk Tier 1 Technician (Mid-Shift)

Castalia Systems; Waipahu (HI); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Generous PTO

Professional training

Pet insurance

Job summary

Castalia Systems is seeking a Help Desk Technician for a mid-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 10:00a.m to 6:00pm.

The Help Desk Technician serves as a key C4 focal point, providing Tier 1 troubleshooting for HQ executive staff, including Flag and General Officers, across offices, quarters, and during travel. Expect proactive, security-minded service and event support.

Qualifications

• Minimum High School Diploma/GED.
• CompTIA Security+ certification.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
• At least 2 years of experience in service desk or help desk support with basic troubleshooting in hardware, software, and network topologies.
• Basic level skills in system administration and active directory.

Responsibilities

• Serve as the initial point of contact at the customer service desk for ADP hardware, software, and networking issues.
• Facilitate secure and non-secure communications and supervise installation of information systems.
• Manage a service desk tool based on ITIL frameworks, addressing incident, service request, and problem management.
• Support Local Registration Authority (LRA) duties per DoD and customer standards.
• Provide Monthly Status Reports to COR-appointed Technical Assistant detailing accomplishments and issues.

Skills

CompTIA Security+

MS Office

2+ years help desk

Active Directory

IT concepts

Communication skills

Education

High School Diploma/GED

Bachelor of Science in IT/Cybersecurity/CS (ABET)

Job description

Castalia Systems is seeking a Help Desk Technician for a mid-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 10:00a.m to 6:00pm.

The Help Desk Technician serves as a key C4 focal point, providing Tier 1 troubleshooting for HQ executive staff, including Flag and General Officers, across offices, quarters, and during travel. Expect proactive, security-minded service and event support.