Executive Houskeeper

Hireology; Ridgeland (NY); On-site; USD 63,000 - 67,000; Full time

Job summary

Hireology is seeking an Executive Housekeeper to oversee the housekeeping department in a hotel setting, ensuring attentive, friendly, efficient and courteous service and a clean environment for guests. The role emphasizes supervising staff, managing schedules, and controlling expenses while maintaining AFP Management standards.

The position requires 3+ years in a hotel or related field, supervisory experience, and proficiency with Windows-based tools.

Qualifications

• Progressive experience in hotel or related field.
• Supervisory experience required.
• Proficient in Windows and company-approved spreadsheets/word processing.

Responsibilities

• Approach guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance per hotel standards.
• Maintain high standards of appearance and grooming and wear proper uniform.
• Respond to guests’ requests, problems, complaints and/or accidents promptly and courteously.
• Balance and clear room status nightly; resolve discrepancies with PMS reports.
• Manage and organize large turnover days including group check-ins/outs.
• Prepare employee schedules based on forecast, payroll budgets, and productivity needs.
• Ensure compliance with AFP Management SOPs and policies.

Skills

Supervisory experience

Windows & spreadsheets

Education

4-year college degree with 1+ year related experience

2-year college degree with 2+ years related experience

3+ years hotel experience

Tools

MS Office

Job description

BLURB & BENEFITS

Job Summary: The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay while efficiently managing expenses and maximizing service levels.

Qualifications

Education & Experience:

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least I year of related experience; or a 2-year college degree and 2 or more years of related experience.
• Supervisory experience required.
• Must be proficient in Windows 95, Company approved spreadsheets and word processing.

Physical requirements:

• Long hours sometimes required. Medium work -Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mental requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines. Must be able to multitask.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjustor modify to meet the constraints of the need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Always comply with AFP Management Standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.
• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guests’ requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
• Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to AFP Management SOP's. Ensure compliance to weekly training, using the steps to effective training according to Embassy by Hilton standards.
• Establish and maintain a regularly scheduled cleaning program (Le. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Maintain and control all housekeeping equipment.
• Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Conduct monthly guest supplies and cleaning supplies inventories.
• Ensure that large guestroom turns are managed efficiently.Ensure consistency with departmental opening and closing procedures.
• Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
• Prepare and conduct all Housekeeping interviews and follow hiring procedures according to AFP Management SOP's.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily. Ensure that some rooms are inspected with supervisors daily. Inspect all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to AFP Management standards.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following AFP Management procedures.
• Monitor work orders and submit to Engineering according to hotel procedures.
• Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets.
• Keep MSD sheets current and easily available.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain AFP Management SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure implementation of all AFP Management policies and house rules. Understand hospitality terms.
• Ensure sign off on all Job Skills competencies for Housekeeping staff.
• Always carry a radio. Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the department.
• Manage and organize large tum days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Front Office.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Maintain and monitor "Lost and Found" procedures and policies according to AFP Management standards. Establish and maintain key control system.
• Ensure participation within department for monthly CARE team meeting.
• Focus the Housekeeping Department on their role in contributing to the SALT

Marginal:

• Monitor all V.I.P.'s, special guests and requests.
• Review Housekeeping logbook and Guest Request log daily.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Record all valet laundry for valet cleaners.
• Check and review incoming laundry at end of day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Participate in required M.O.D. program as scheduled.
• Attend meetings/training as required by management. Perform other duties as requested from management.

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $63,000.00-$67,000.00 annually dependent on experience.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.