Assistant Housekeeping Manager

DOUBLETREE BY HILTON ROCHESTER; Ridgeland (NY); On-site; USD 54,443,000 - 60,174,000; Full time

Job summary

DOUBLETREE BY HILTON ROCHESTER is seeking a Housekeeping Assistant Manager to oversee guestroom cleaning and ensure rooms meet cleanliness standards and are ready for guest occupancy on time.

The role requires a high school diploma (college coursework helpful) with prior supervisory experience preferred. The individual must manage daily assignments, supervise staff, maintain records, and coordinate with Front Office to resolve discrepancies, while maintaining a warm, service-oriented demeanor.

Qualifications

• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Inspect all rooms assigned to Room Attendants daily to ensure standards and productivity are met.
• Notify Room Attendant(s) of deficiencies and ensure correction; re-inspect.
• In absence of the Housekeeping Manager or AH Manager, inspect VIP rooms and report availability to Front Office.
• Oversee closing of floors and restocking of Room Attendants’ carts.
• Maintain daily assignments records and sign off daily.
• Maintain key control and supervise Laundry employees when applicable.
• Communicate with Guest Services about room discrepancies and verify room status.
• Handle Lost and Found items per standards.
• Carry pager/radio to stay in contact with Front Office/Engineering.
• Oversee daily duties assignments for Room Attendants and House Attendants.
• Monitor cleanliness of carts, linen closets, and stairways.
• Report progress on out-of-order rooms to Guest Services Manager.
• Initiate work orders for repairs and follow through until completion.
• Oversee training of Room Attendants and purse maintenance/cleaning projects biannually.
• Assist Housekeeping Management in preparation of Standard of the Week.
• Monitor VIPs and special requests; ensure overall guest satisfaction.

Education

High School diploma or equivalent required.

College course work in related field helpful.

Previous supervisory responsibility preferred.

Job description

Job Summary:

The Housekeeping Assistant Manager is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.

Qualifications

Education & Experience:

• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Doubletree by Hilton Rochester Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Doubletree by Hilton Rochester standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a warm and friendly demeanor.

Duties & Functions

Fundamental Requirements:

• Ensure employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Inspect all rooms assigned to Room Attendants daily to ensure that standards and productivity levels are being met and maintained.
• Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
• Maintain key control.
• Supervise Laundry employees, when applicable.
• Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.
• Handle items for "Lost and Found" according to the standards.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
• Initiate work orders for repairs and maintenance; follow through on each work order until completed.
• Oversee training of Room Attendants.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Assist Housekeeping Management in preparation of Standard of the Week.
• Monitor all V.I.P.'s, special guests and requests.
• Ensure overall guest satisfaction.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $19.00-$21.00 dependent on experience.