Executive Housekeeper

HHM Hospitality; Moosic (Lackawanna County); On-site; USD 42,000 - 56,000; Full time

Job summary

HHM Hotels is seeking an Executive Housekeeper to lead our housekeeping team and uphold the brand’s service, quality and sustainability standards across the property. You will interview and train associates, inspect guest rooms and public areas, respond to guest inquiries, monitor performance, and enforce brand standards.

You will also manage staffing schedules, inventory orders, and safety compliance to ensure smooth, efficient operations in a fast-paced hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Two years housekeeping supervisor experience required.
• Familiarity with brand standards and sustainability initiatives (EarthView) preferred.
• Strong leadership and coaching abilities.

Responsibilities

• Interview, select, train, and coach associates to meet brand standards.
• Inspect guest rooms and public areas for cleanliness and safety.
• Address guest inquiries and resolve complaints.
• Schedule staff based on occupancy and coordinate shifts.
• Monitor performance and enforce policies and procedures.
• Ensure inventory orders are submitted timely and supplies are stocked.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Skills

Staff supervision

Coaching

Scheduling

Customer service

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service,quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may includeworking on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.